Southwest Rapid Rewards Premier Credit Card
ranks No. 1, and the Priority Credit Card ranks No. 2
in Customer Satisfaction
DALLAS, Nov. 19,
2024 /PRNewswire/ -- The Southwest Rapid
Rewards® Premier and Priority Credit Cards issued by
Chase1 are recognized for their
commitment to Cardmembers by being named the top two Co-Branded
Airline Credit Cards for Customer Satisfaction in the J.D. Power
2024 U.S. Credit Card Customer Satisfaction
Study2. The Premier Credit Card is first for
Customer Satisfaction among Airline Co-Branded Credit Cards, and
the Priority Credit Card is second.
The Southwest Rapid Rewards Credit Cards issued by Chase earned
the top spots in five study dimensions for its segment. The
Southwest Rapid Rewards Premier Card achieved No. 1 in Account
Management, Benefits, Terms, and Rewards Redeeming, while the
Southwest Rapid Rewards Priority Card achieved No. 1 in Rewards
Earning. The 2024 study, which was conducted between June 2023 and June
2024, is based on responses from 38,852 credit card
customers.
"Our strong partnership with Chase allows us to offer some of
the best airline cards in the industry, giving our Customers
additional travel and earn benefits on top of those they receive as
Members of our award-winning3 Rapid Rewards
program," said Jonathan
Clarkson, Vice President & Chief Product Officer at
Southwest Airlines. "This distinguished honor reflects our
unwavering commitment to Cardmembers."
"This industry recognition is a testament to our commitment to
delivering outstanding service to our Cardmembers. Our longstanding
partnership with Southwest Airlines continues to set the standard
for excellence for co-branded airline credit cards and provides our
customers with best-in-class benefits and experiences," said
Matthew Schlitz, Managing Director
and Head of Southwest Credit Cards at Chase.
This recognition comes on the heels of
Southwest Airlines Co. (NYSE: LUV)
receiving top honors and the leading Economy Class Customer
Satisfaction distinction in the J.D. Power 2024
North America Airline Satisfaction
Study2; receiving a No. 1 ranking
on Newsweek's 2024 America's Best Customer
Service list in the Airlines and Low-Cost
Airlines subcategories; being named to Newsweek's
America's Most Responsible Companies list for the
second year in a row; and being listed
on Fortune World's Most
Admired Companies™ 2024
list4.
Exclusive Cardmember Benefits
Southwest Rapid Rewards
Priority, Premier, Plus, and Business Cards offer Cardmembers
exclusive benefits:
- Earning unlimited Rapid Rewards®5 points
(that don't expire) on every card purchase.
- Earning two times the points on everyday spend categories such
as local transit and commuting purchases, including rideshare.
Consumer credit cards earn two times the points on internet, cable,
and phone services; and select streaming purchases.
- Earning points that count toward the coveted Companion
Pass®, where Rapid Rewards Members can designate one
person to fly with them for free6 every time the
Member purchases or redeems points for a flight.
- Earning anniversary points after the Cardmember's anniversary
each year.
- Achieving accelerated earn on Southwest®
purchases.
- Spending with the Premier Consumer and Business cards as well
as Priority and Performance Business cards count towards tier
qualification requirements.
- Rapid Rewards Cardmembers can redeem their points for
Southwest's exclusive Rapid Rewards Access Events.
1 Credit Cards are issued by JPMorgan Chase
Bank, N.A. Member FDIC. Accounts subject to credit approval.
Restrictions and limitations apply. Offer subject to
change.
2 For J.D. Power 2024 award
information, visit
jdpower.com/awards.
3 For
more information visit,
swamedia.com/about-southwest/awards-and-recognition.
4
From Fortune, ©2024 Fortune Media IP Limited. All rights
reserved. Used under license. Fortune is a registered trademark and
Fortune World's Most Admired Companies™ is a trademark of Fortune
Media IP Limited and are used under license. Fortune and Fortune
Media IP Limited are not affiliated with, and do not endorse the
products or services of Southwest
Airlines®.
5 All Rapid
Rewards rules and regulations apply and can be found
at Southwest.com/rrterms.
6
Doesn't include taxes and fees from $5.60 one-way.
ABOUT CHASE
Chase is the U.S. consumer and commercial
banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading
financial services firm based in the
United States of America with assets of $4.2 trillion and operations worldwide. Chase
serves 84 million consumers and 6.9 million small businesses, with
a broad range of financial services, including personal banking,
credit cards, mortgages, auto financing, investment advice, small
business loans and payment processing. Customers can choose how and
where they want to bank: More than 4,800 branches in 48 states and
the District of Columbia, more
than 15,000 ATMs, mobile, online and by phone. For more
information, go to chase.com.
ABOUT SOUTHWEST AIRLINES CO.
Southwest Airlines Co. operates one of the world's most
admired and awarded airlines, offering its one-of-a-kind value and
Hospitality at 117 airports across 11 countries. Southwest took
flight in 1971 to democratize the sky through friendly, reliable,
and low-cost air travel and now carries more air travelers flying
nonstop within the United States
than any other airline7. Based in Dallas and famous for an Employee-first
corporate Culture, Southwest maintains an unprecedented record of
no involuntary furloughs or layoffs in its history. By empowering
its more than 73,0008 People to deliver
unparalleled Hospitality, the maverick airline cherishes a
passionate loyalty among more than 137 million Customers carried in
2023. That formula for success brought industry-leading prosperity
and 47 consecutive years9 of profitability for
Southwest Shareholders (NYSE: LUV). Southwest leverages a unique
legacy and mission to serve communities around the world including
harnessing the power of its People and Purpose to put communities
at the Heart of its success. Learn more by visiting
Southwest.com/citizenship. As the airline with Heart,
Southwest has set a goal to work toward achieving net zero carbon
emissions by 205010. Southwest has also set
near-term targets and a three-pillar strategy to achieve its
environmental goals. Learn more by visiting
Southwest.com/planet.
7 Based on U.S. Dept. of Transportation
quarterly Airline Origin & Destination Survey since Q1 2021
8 Fulltime-equivalent active
Employees
9 1973-2019 annual profitability
10 Our net zero by 2050 goal includes Scope 1,
Scope 2, and Scope 3 Category 3 emissions only and excludes any
emissions associated with non-fuel products and services, such as
inflight service items.
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SOURCE Southwest Airlines Co.
