M&I Institutional Trust Services Named #1 Best-in-Class Provider for Third Consecutive Year
December 29 2009 - 6:05PM
PR Newswire (US)
M&I Ranks First in Total Best-in-Class Awards MILWAUKEE, Wis.,
Dec. 29 /PRNewswire-FirstCall/ -- For the third year in a row,
M&I Institutional Trust Services (M&I) has been ranked the
#1 Best-in-Class Provider, based on the results of the 2009 Defined
Contribution Survey conducted by PLANSPONSOR magazine. M&I
received 79 Best-in-Class awards from a field of 115 possible
categories, outpacing the next highest ranked competitor by 36
awards. In 62 of those categories M&I ranked #1 overall.
M&I also received the highest overall ranking for participant
and plan sponsor services in the micro, small, and mid-market
market segments (companies with retirement plan assets ranging from
less than $5 million to over $200 million) based on the results of
the national client survey. This is the eighth year that M&I
has received Best-in-Class awards from PLANSPONSOR magazine. "We
are once again honored to receive this recognition," said James D.
(Jamie) Cahn, managing director of M&I Institutional Trust
Services. "No one can deny that the markets have been extremely
challenging throughout the past year. Despite these factors,
M&I continues to maintain strong client relationships and, for
the eighth consecutive year, has achieved top ratings for client
satisfaction." "The feedback we continue to receive from this
survey is the most valuable tool we have as we look for ways to
further enhance our client partnerships, focusing on the needs and
wants of our clients and their participants," added Cahn. To quote
some of the direct client feedback from the survey ... -- All of
our contacts at M&I are professional and consistently
meet/exceed our expectations. Their service level is outstanding.
-- M&I sets the standard for the highest level of customer
service. They make us feel as if we are their only client. -- The
record keeping services and access to recordkeeper and client
services are exceptional. We could not ask for a better plan
sponsor. -- The overall level of communication is what makes
M&I different from the provider we used to have. The frequency
(of communication) is constant and valued. "For a decade or more,
PLANSPONSOR's annual Defined Contribution Survey has been the most
authoritative survey in the industry," said Charles (Charlie)
Ruffel, founder and director of Asset International, the parent
company of PLANSPONSOR magazine. "Year after year, this survey
reaffirms M&I's ability to consistently outperform its peers in
terms of service quality. To be repeatedly ranked #1 across so many
categories is truly unprecedented." "Consistent with M&I's
culture, we view our client relationships as true partnerships,"
said Todd Perala, senior vice president and director of
relationship management, M&I Institutional Trust Services. "The
direct client feedback provided in the survey reflects their
recognition of our commitment to provide a service level that
exceeds the traditional vendor-client relationship." For more
information on M&I's 2009 Defined Contribution Survey results,
please visit http://www.plansponsor.com/ and for M&I's
2002-2008 results, see http://www.mitrust.com/. About the November
2009 PLANSPONSOR Survey The results of the Defined Contribution
Survey were announced in the November issue of PLANSPONSOR
magazine. The survey polled 5,635 clients of 48 defined
contribution plan providers. Best-in-Class awards are awarded to
plan providers that score in the top quartile of a specific
category. There were 23 Rating Categories with 13 Participant
Services categories: Communications Materials, Education Program,
Statement Clarity, Enrollment Assistance, Asset Allocation Focus,
Statement Accuracy, Reporting Timeliness, Turnaround Time - Loans,
Internet Services, Call Center, Range of Investments, Retiree
Services, and Participant Service Fees; and 10 Sponsor Services
categories: Internet Services, Form 5500 Accuracy, Reporting,
Compliance, Fee Fairness, Fee Disclosure, Account Representative
Knowledge, Responsiveness, Regulation Updates, and Staff
Consistency. Market Size definitions: Micro ($50-200 million), and
Large (>$200 million - $1 billion), and Mega (>$1 billion).
About M&I Institutional Trust Services M&I Institutional
Trust Services offers services through Marshall & Ilsley Trust
Company N.A., which is an affiliate of Marshall & Ilsley
Corporation (NYSE:MI), a diversified financial services corporation
headquartered in Milwaukee, Wis., with $58.5 billion in assets.
M&I Institutional Trust Services provides a comprehensive range
of retirement plan, trust, custodial, and related services to
corporate, institutional, individual, and Taft-Hartley clients
nationwide. M&I has offices in Arizona, Florida, Illinois,
Indiana, Minnesota, Missouri, Nevada, North Carolina, and
Wisconsin. With more than $90 billion in assets under
administration, M&I Institutional Trust Services provides
recordkeeping services to more than 550,000 participants and over
1,520 retirement plans. M&I provides investment management,
equipment leasing, mortgage banking, asset-based lending, financial
planning, and insurance services from offices throughout the
country and on the Internet (http://www.mitrust.com/ or
http://www.micorp.com/). M&I Institutional Trust Services
offers products and services through various affiliates of Marshall
& Ilsley Corporation, including Marshall & Ilsley Trust
Company N.A., M&I Investment Management Corp., M&I
Financial Advisors, Inc. (member FINRA/SIPC, maintaining its
principal offices at 111 E. Kilbourn Ave., Milwaukee, WI 53202),
North Star Trust Company and Taplin, Canida & Habacht, LLC.
©2009 Marshall & Ilsley Corporation Investment products are:
Not FDIC Insured | No Bank Guarantee | May Lose Value DATASOURCE:
Marshall & Ilsley Corporation CONTACT: Sara Schmitz, Public
relations manager of Marshall & Ilsley Corporation,
+1-414-765-7831 Web Site: http://www.micorp.com/
Copyright
Marshall & Ilsley (NYSE:MI)
Historical Stock Chart
From Sep 2024 to Oct 2024
Marshall & Ilsley (NYSE:MI)
Historical Stock Chart
From Oct 2023 to Oct 2024