Bell to expand use of the ServiceNow
platform to augment tech services portfolio for Bell Business
Markets enterprise customers as well as transform its network and
IT infrastructure
Now Platform to streamline business-critical
areas for Bell, including Network, Customer, Field Service
Operations, and Corporate Services
MONTRÉAL and SANTA CLARA,
Calif., July 18, 2024 /PRNewswire/
- Bell Canada, Canada's
communications, tech services and digital media leader,
and ServiceNow (NYSE: NOW), the AI platform for
business transformation, today announced a multi-year
strategic agreement to accelerate Bell's transformation to meet the
growing customer demand for tech services and digital media. The
renewed commitment makes Bell one of ServiceNow's largest
communications customers with a first of its kind collaboration in
Canada. Bell will expand its use of the ServiceNow platform,
supporting its own digital transformation while continuing to offer
ServiceNow implementation expertise to support the digital
transformation of its Bell Business Markets customers.
FX Innovation, a leader in cloud-focussed services, an Elite
ServiceNow implementation partner and acquired by Bell in 2023,
will implement the Now Platform throughout Bell's ecosystem. Bell
will use automation, purpose-built telecommunications solutions,
and AI-driven insights to provide both technicians and customers
with a more efficient experience, enhancing customer service. The
Now Platform is a key factor in Bell's digital transformation
strategy and will streamline several areas of the business,
including Network, Customer and Field Service Operations and
Corporate Services, resulting in:
- An AI-optimized experience leveraging the power
of GenAI-driven insights to automate scheduling, better meet
customer requests, and reduce drive time.
- Enhanced customer support with powerful automation
capabilities to streamline order management, case management, and
incident response processes.
- Faster service deliveries using purpose-built
telecommunications solutions designed to enable customers to get
their needs met in a matter of hours or days versus weeks.
"This partnership positions Bell to be a leader within Canada's
tech services landscape, offering Canadian enterprises end-to-end
support for their digital transformations as we transform our own
network and infrastructure," said Mirko
Bibic, President and CEO, BCE Inc. and Bell Canada. "Our 'inside-outside' approach to
digital transformation is our catalyst for innovations inside our
network and IT infrastructure while fueling the service experience
for our customers."
"ServiceNow is excited to partner with Bell as we set a new
standard of excellence for the telecommunications industry," said
Bill McDermott, ServiceNow Chairman
and CEO. "Today, the technology strategy is the business
strategy. Together, Bell and ServiceNow are a leading example of
what technology is meant to do – deliver the best experiences for
customers and employees, along with new avenues for growth."
The Bell and ServiceNow collaboration builds on an initial
engagement announced in November
2023. Bell was among the first to launch ServiceNow Service
Bridge capabilities in North
America, augmenting Bell Business Markets' robust suite of
service offerings. The new collaboration strengthens Bell in its
purpose to advance how Canadians connect with each other and the
world, while supporting the company's evolution from a
telecommunications company to tech services leader.
About Bell
Bell is Canada's communications, tech services and digital media
leader, providing advanced broadband Internet, wireless, TV, media
and business communication services. Founded in Montréal in 1880,
Bell is wholly owned by BCE Inc. To learn more, please
visit Bell.ca or BCE.ca.
Through Bell for Better, we are investing to create a better
today and a better tomorrow by supporting the social and economic
prosperity of our communities. This includes the Bell Let's Talk
initiative, which promotes Canadian mental health with national
awareness and anti-stigma campaigns like Bell Let's Talk Day and
significant Bell funding of community care and access, research,
and workplace leadership initiatives throughout the country. To
learn more, please visit Bell.ca/LetsTalk.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information,
visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Other company names, product names, and logos may be trademarks of
the respective companies with which they are associated.
Media inquiries:
Tianna
Goguen
Media@bell.ca
Caroline Parkinson
press@servicenow.com
Investor inquiries:
Richard
Bengian
richard.bengian@bell.ca
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SOURCE Bell Canada