PagerDuty Study Finds 16% Increase in Enterprise Incidents Amid Race to AI Adoption
February 07 2024 - 9:00AM
Business Wire
Spending on IT Operations projected to rise in
2024 with focus on security, cloud infrastructure and
automation
PagerDuty, Inc. (NYSE:PD), a global leader in digital operations
management, today released its 2024 State of Digital Operations
study, examining the concerns and priorities of enterprise and
upper mid-market decision makers for the year ahead. Drawing
insights from a survey of 350 business and technical leaders across
numerous industries, the study revealed critical initiatives,
budgets strategies and risks businesses face driving operational
transformation at scale.
With mandates to achieve top line growth while improving
efficiency in an uncertain macroeconomic landscape, the majority of
leaders expect to expand IT Operations budgets with a focus on
mitigating risk, increasing revenue and improving resilience. Cloud
and security infrastructure remain top priorities given their
foundational role in businesses’ digital health.
Digital Operations Survey Results
- 13% year-over-year increase in customer-facing incidents,
reflecting rising levels of complexity and risk as businesses drive
operational transformation at scale.
- Enterprise companies saw sharper increases (16%) on a higher
base of incidents versus mid-market companies (8%).
- 77% of leaders plan to expand investment in cloud services and
76% intend to increase spend on cloud storage.
- 45% of respondents ranked security and reducing risk among
their top three business imperatives, with 29% naming this the
number one priority and 73% expecting to increase security
budgets.
- More than half of respondents say their 2024 IT Operations
budgets will be higher than they were last year, while just 16%
expect budgets to decrease.
Despite a significant disconnect between business and technical
leaders’ outlook on adoption of innovation––81% of technical
decision makers report teams are using automation more effectively
than they were 12 months ago versus 47% of business decision
makers––they remain aligned on pushing forward to operationalize
investments in artificial intelligence in 2024.
Across participants, 71% are growing budgets for AI and machine
learning and 76% are pursuing automation of IT or business
operations workflows. This accelerated rate of AI adoption has
potential to both increase efficiency and add strain to already
stretched IT infrastructure, underscoring the importance of
foundational safeguards to manage unplanned incidents.
Leaders also indicated plans to operationalize investments in
artificial intelligence in 2024, with 71% looking to grow budgets
for AI and machine learning and 76% pursuing automation of IT or
business operations workflows. The accelerated rate of generative
AI adoption has potential to add strain to already stretched IT
infrastructure, underscoring the importance of safeguards to manage
unplanned incidents.
“The priorities are clear for leaders across industries: risk,
revenue and resilience,” said Katherine Calvert, chief marketing
officer at PagerDuty. “With the continued mandate to drive growth
and efficiency, we believe 2024 will be the year of operational
transformation using AI and automation. PagerDuty is the trusted
partner for enterprise organizations to grow revenue, reduce cost
to achieve operational efficiency and mitigate the risk of poor
digital customer experiences.”
To learn more about the study and state of digital operations,
read the full report here.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital
operations management. The PagerDuty Operations Cloud
revolutionizes how critical work gets done, and powers the agility
that drives digital transformation. Customers rely on the PagerDuty
Operations Cloud to compress costs, accelerate productivity, win
revenue, sustain seamless digital experiences, and earn customer
trust. More than half of the Fortune 500 and more than two thirds
of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive,
DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To
learn more and try PagerDuty for free, visit www.pagerduty.com.
Follow our blog and connect with us on LinkedIn, X, YouTube and
Facebook. We’re also hiring, visit
https://www.careers.pagerduty.com/ to learn more.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for
mission-critical, time-critical operations work in the modern
enterprise. Through the power of AI and automation, it detects and
diagnoses disruptive events, mobilizes the right team members to
respond, and streamlines infrastructure and workflows across your
digital operations. The Operations Cloud is essential
infrastructure for revolutionizing digital operations to compete
and win as a modern digital business.
SOURCE PagerDuty
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version on businesswire.com: https://www.businesswire.com/news/home/20240207764183/en/
Amberly Asay Janke media@pagerduty.com
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