Second Dual Win Continues Legacy of
Excellence
NEWARK,
N.J., Jan. 6, 2025 /PRNewswire/ -- Public
Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to
announce that J.D. Power has recognized PSE&G as the top
utility for residential customer satisfaction in both the electric
and gas customer service categories in the East Large Segment for
2024. This achievement marks the second time PSE&G has earned
this prestigious dual recognition for its residential customer
satisfaction.
No. 1 Ranking in all Residential Electric Factors
In the Residential Electric study, PSE&G ranked first in the
east large segment in every measured category: power quality and
reliability, customer care, billing and payment, corporate
citizenship, price and communications.
These top rankings reflect PSE&G's continued investment in
infrastructure and innovation, as well as a customer-focused
approach to delivering safe, reliable, affordable, and sustainable
energy solutions.
Leading Residential Gas Customer Satisfaction
PSE&G secured the top position for residential gas customer
satisfaction in the East Large region, excelling in the key areas
of reliability, billing, and communications. This achievement
underscores the utility's dedication to providing safe, reliable,
and cost-effective natural gas service to its customers.
"These awards from J.D. Power are based on feedback from our
residential electric and gas customers and are a testament to our
team's relentless dedication to excellence in serving our
customers," said Dave Johnson,
PSE&G's vice president Customer Care and Chief Customer
Officer. "Ranking #1 in both residential electric and gas customer
satisfaction reflects the hard work and commitment of every
PSE&G employee. We are focused on creating meaningful
connections with the people and communities we serve, supporting
their energy needs and becoming their trusted energy advisor."
A Legacy of Excellence
This latest recognition follows PSE&G's 2023 win for both
Residential and Business Electric Customer Satisfaction and 2022
win for both Residential Gas and Electric Satisfaction in the East
Large region, cementing the company's legacy of industry leadership
and a focus on customer satisfaction.
"Sending outage text alerts, emailing infrastructure updates and
proactively communicating ways to save money and energy are a few
of the ways Utilities demonstrate the value of their utility
service to their customers," said Mark
Spalinger, director of utility intelligence at J.D. Power.
"Additionally, these communication topics tend to generate
increased customer satisfaction."
Looking Ahead
PSE&G remains focused on enhancing the customer experience
by investing in advanced technologies, clean energy initiatives,
and infrastructure improvements to meet the evolving needs of its
customers while driving the energy future forward.
About the Studies
For more information about the U.S. Electric Utility Residential
Customer Satisfaction Study, visit
https://www.jdpower.com/business/resource/electric-utility-residential-customer-satisfaction-study.
For more information about the Gas Utility Residential Customer
Satisfaction Study, visit
https://www.jdpower.com/business/resource/us-gas-utility-residential-customer-satisfaction-study.
About PSE&G
Public Service Electric & Gas Co. is New Jersey's oldest and largest gas and
electric delivery public utility, as well as one of the nation's
largest utilities. PSE&G has won the ReliabilityOne® Award for
superior electric system reliability in the Mid-Atlantic region for
23 consecutive years. For the third consecutive year, PSE&G is
the recipient of the ENERGY STAR Partner of the Year award in the
Energy Efficiency Program Delivery category. In addition, in 2023
J.D. Power named PSE&G number one in customer satisfaction with
residential and business electric service in the east among large
utilities. PSE&G is a subsidiary of Public Service Enterprise
Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated
infrastructure company focused on a clean energy future and has
been named to the Dow Jones Sustainability Index for North America for 17 consecutive years
(www.pseg.com).
About J.D. Power
J.D. Power is a global
leader in consumer insights, advisory services, and data and
analytics. A pioneer in the use of big data, artificial
intelligence (AI) and algorithmic modeling capabilities to
understand consumer behavior, J.D. Power has been delivering
incisive industry intelligence on customer interactions with brands
and products for more than 55 years. The world's leading businesses
across major industries rely on J.D. Power to guide their
customer-facing strategies.
J.D. Power has offices in North
America, Europe, and
Asia Pacific. To learn more about
the company's business offerings, visit JDPower.com/business. The
J.D. Power auto-shopping tool can be found at JDPower.com.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/pseg-ranked-no-1-for-both-gas-and-electric-utility-residential-customer-satisfaction-in-the-east-among-large-utilities-by-jd-power-302342958.html
SOURCE PSE&G
