MANILA,
Philippines, June 22,
2023 /PRNewswire/ -- PLDT, the Philippines' largest fully integrated
telco company, is expanding its two-decade partnership with
CSG® as it embraces the power of the cloud to bring
its business into the future and transform its customer experience,
particularly for its Enterprise unit. This large-scale
transformation empowers PLDT Enterprise with a cloud-based, unified
billing and revenue management solution that enables streamlined
processes across its business segments, minimizes costs and
shortens time to market.
"PLDT Enterprise is committed to simplifying the complex for the
businesses and customers we serve, and we know it requires deep
relationships with our own partners and service providers to enable
us to deliver solutions that create real value," said Albert
Mitchell L Locsin, First Vice President and Head of PLDT's
Enterprise and International Business Group.
"CSG has been an instrumental partner for PLDT for nearly two
decades and consistently delivered future-forward solutions that
can scale with our growth. We are excited to expand our partnership
with CSG as their deep understanding of our unique requirements,
unwavering commitment to our success and robust solution portfolio
make them the ideal partner to lead this transformative journey in
our enterprise business."
CSG's unified revenue management solution helps
operators reduce complexity and improve their go-to-market
flexibility. With this cloud-based solution, hosted on Amazon Web
Services (AWS), PLDT Enterprise can now provide a more cohesive
and connected billing experience, even as its enterprise solutions
portfolio diversifies, which drives brand loyalty and revenue
growth. By introducing these new capabilities and making the
customer experience more seamless for enterprises, PLDT Enterprise
is setting the stage for a successful future while adding value for
customers through innovations and new offerings across
connectivity, ICT, cloud, data center, security, IoT, 5G-enabled
solutions, digital services and more.
"Enterprises want the same level of convenience, personalization
and ease they experience as consumers, and the telecom industry is
not immune to this pressure," said Ian
Watterson, SVP and Head of APAC, CSG. "With CSG's innovative
SaaS solution, PLDT can not only meet but exceed these expectations
and deliver consumer-like experiences that set new standards for
excellence within the B2B realm. Our longstanding relationship is a
testament to the innovation CSG consistently brings to PLDT. This
is why they continue to trust us after 20 years of collaboration
and selected CSG to lead them into this new era of growth and
innovation."
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SOURCE PLDT Inc.
