PulteGroup, Inc. (NYSE: PHM) today has made exemplary
advancements in customer experience with technology partner,
TechSee
NEW
YORK, Feb. 27, 2024 /PRNewswire/ -- TechSee
announces their customer, PulteGroup, Inc. (NYSE: PHM) has been
named a silver winner in the Most Innovative Product of the Year -
Enterprise category in Best in Biz Awards, the only independent
business awards program judged each year by prominent editors and
reporters from top-tier publications in North America for use of TechSee's Computer
Vision technology.
To achieve their transformative goal of providing unparalleled,
immediate support to their customers, Pulte joined forces with
TechSee, a renowned leader in computer vision technology. Together,
they have revolutionized the landscape of home building customer
support by introducing interactive live video sessions and
augmented reality call technology to offer easy and accessible
remote service to Pulte's homeowners. This groundbreaking solution
empowers agents to "see what customers see," equipping them with
the ability to guide users more effectively in submitting a service
request, checking warranty coverage, and guidance on resolving most
issues.
"In the fast-paced world of customer care, where Pulte
representatives handle hundreds of calls per day, every minute
counts. Determining coverage and identifying issues can be a
time-consuming process, previously often requiring a Pulte
representative to be on-site. Now, thanks to TechSee's visual
remote assistance technology, our Customer Care Team can easily
assist customers in triaging their concerns without requiring
extensive technical knowledge. This means the number of trips our
team must make is kept to a minimum and we are not having to
unnecessarily intrude on our homeowner's living space. Adding this
innovation saves a lot of time and money wasted on unnecessary
visits." said Chris Walton, National
Director of Customer Care at PulteGroup.
"TechSee has been so honored to partner with the team at
PulteGroup to help them revolutionize the customer support
landscape. Winning this award, along with their remarkable results
demonstrates Pulte's deep commitment to resolving their customers
and ensuring their utmost satisfaction," said Eitan Cohen, CEO, TechSee
Best in Biz Awards 2023 honors were conferred in 100 different
categories, including Company of the Year, Fastest-Growing Company,
Most Innovative Company, Best Place to Work, Customer Service
Department, Executive of the Year, Marketing Executive, Most
Innovative Service, Enterprise Product, Best New Product, App, CSR
Program, Environmental Program, Website and Film/Video of the Year.
For a full list of winners in Best in Biz Awards 2023, visit
http://www.bestinbizawards.com/2023-winners.
About TechSee www.techsee.me
TechSee is the leading MultiSensory experience platform that
enables enterprises to deliver better customer support, enhance
service quality, and reduce costs through AI and service
automation. Powered by Sophie AI, TechSee's patented computer
vision / generative AI hybrid, enterprises are deploying virtual
agents that can see, hear, understand, and guide customers,
delivering human-like service.
TechSee is used by over 1,000 enterprise companies in more than
53 countries around the world. Recognized by Gartner as a Cool
Vendor in Customer Service, TechSee's technology has won multiple
awards. The company is headquartered in Tel Aviv, Israel, with offices in New York, London, and Madrid.
About PulteGroup
PulteGroup, Inc. (NYSE: PHM), based in Atlanta, Georgia, is one of America's largest
homebuilding companies with operations in more than 40 markets
throughout the country. Through its brand portfolio that includes
Centex, Pulte Homes, Del Webb,
DiVosta Homes, American West and John
Wieland Homes and Neighborhoods, the company is one of the
industry's most versatile homebuilders able to meet the needs of
multiple buyer groups and respond to changing consumer demand.
PulteGroup's purpose is building incredible places where people can
live their dreams.
For more information about PulteGroup, Inc. and PulteGroup
brands, go to pultegroup.com; pulte.com; centex.com; delwebb.com;
divosta.com; jwhomes.com; and americanwesthomes.com.
Contacts
Jessica
Labaire
TechSee
Marketing@techsee.me
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SOURCE TechSee