Phreesia Partners with AdventHealth to Provide Zero-Contact Intake Across its Hospital and Ambulatory Care Settings
August 13 2020 - 9:00AM
Business Wire
Phreesia, the nation’s leading patient intake platform, is proud
to announce it has partnered with AdventHealth, one of the nation’s
largest faith-based healthcare systems, to provide patients with a
safe, contactless intake experience across more than 1,000
AdventHealth hospitals, physician practices and urgent care
centers.
“Using Phreesia has helped us scale an intake workflow that
reduces exposure between patients and staff during in-person
visits,” said Jessica Baird-Wertman, Vice President of Operations
for AdventHealth’s Physician Enterprise. “Zero-Contact Intake
allows patients to use their mobile device to check in from
wherever they feel most comfortable and safe while also protecting
staff from face-to-face interactions.”
AdventHealth initially planned to launch Phreesia at a select
group of ambulatory practices in mid-April, but the COVID-19
pandemic accelerated those efforts. Within one week, Phreesia
launched its Zero-Contact Intake at nearly 1,000 ambulatory
practices via remote implementation. Zero-Contact Intake supports
no-waiting-room workflows, including mobile check-in from patients’
homes or cars. In early June, AdventHealth also went live with
Zero-Contact Intake across its nearly 50 hospital campuses.
“We’re honored to support AdventHealth during this critical time
in healthcare delivery,” said Phreesia CEO Chaim Indig. “We’re
happy to see patients using Phreesia within the AdventHealth
consumer app, and we’re committed to collaborating with the
organization over time to meet their needs.”
The health system is leveraging Phreesia’s advanced,
bidirectional integration capabilities across a broad range of
patient access and EMR solutions, including Cerner Millennium and
athenahealth, to deliver a unified intake experience to patients
and staff.
During the 90 days since go-live:
- More than 980 ambulatory clinics, 44 hospitals, 44 urgent care
centers and the organization’s new health park began using
Phreesia’s Zero-Contact Intake and embedded APIs
- More than a half million patients have checked in via
Zero-Contact Intake
- 80% of those patients checked in ahead of time using Phreesia
Mobile
- More than 80% of all patients rated their Phreesia check-in
experience favorably
“Phreesia has been an incredibly responsive and adaptive partner
who continually works to meet our evolving needs in an increasingly
complex healthcare environment,” said Brianna Miller, Vice
President of Revenue Cycle Consumer Operations for AdventHealth.
“At the same time, they’ve worked alongside us to protect our
community while ensuring patients receive the critical care they
need.”
About Phreesia
Phreesia gives healthcare organizations a suite of robust
applications to manage the patient intake process. Our innovative
SaaS platform engages patients in their healthcare and provides a
modern, consistent experience, while enabling healthcare
organizations to enhance clinical care and drive efficiency.
About AdventHealth
With a sacred mission of Extending the Healing Ministry of
Christ, AdventHealth is a connected system of care for every stage
of life and health. More than 80,000 skilled and compassionate
caregivers in physician practices, hospitals, outpatient clinics,
skilled nursing facilities, home health agencies and hospice
centers provide individualized, wholistic care. A shared vision,
common values, focus on whole-person health and commitment to
making communities healthier unify the system's nearly 50 hospital
campuses and hundreds of care sites in diverse markets throughout
almost a dozen states. For more information, visit AdventHealth.com
or Facebook.com/AdventHealth.
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version on businesswire.com: https://www.businesswire.com/news/home/20200813005036/en/
Phreesia: Amy Wachler (646) 402-5795
awachler@phreesia.com
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