Plantronics Manager Pro Offers Powerful Analytics Services to Help Customers and Channel Partners Understand Usage Patterns, ...
January 25 2017 - 8:00AM
Plantronics (NYSE:PLT) today announced Plantronics Manager Pro
v3.9, which provides operational, historical, and contextual data
on voice interactions and headset usage patterns with the
subscription to new analysis suites. With Plantronics Manager
Pro, customers and channel partners can use powerful services like
data analysis and business intelligence to easily understand
trends, evaluate options, ensure compliance, and make better
decisions so their enterprise runs smoothly. They can also predict
and prevent problems before they occur in a fraction of the time it
would take with outdated methods, and help ensure high quality
customer interaction.
Plantronics Manager Pro utilizes a cloud-based architecture to
ensure the quality of communications and collaboration experiences
by assuring device health, measuring usage dynamics, and
safeguarding users. Non-business grade headsets with poor quality
of experience and limited acoustic protection are creeping into the
enterprise. This means that users are suffering from poor
collaborative experiences and may in fact be exposed to excessive
noise, and at times, dangerous noise levels. Plantronics Manager
Pro helps monitor, manage, and maintain audio endpoints. When users
know they will have great experiences and are protected, they are
more able to focus on the job at hand.
“The release of Plantronics Manager Pro v3.9 clearly
demonstrates the vendor’s move from a hardware manufacturer to a
software-focused platform provider that is aiming to help its
customers transform their entire business,” said Melanie Turek,
fellow and vice president, Frost & Sullivan. “Leveraging this
new cloud-based solution, IT and line-of-business managers can
manage devices and ensure call quality. But more importantly, they
can also quickly collect and analyze broader business data to
derive actionable insights about people, usage, anomalies,
compliance, trends and more. It’s exciting to see Plantronics move
into business analytics, which has enormous potential for enabling
true digital transformation.”
“Every company depends on data analytics to make strategic
decisions. But until recently, the types of insights that improve
collaboration and customer service at the point of interaction have
been scarce,” said Christopher Thompson, vice president of
Enterprise Product Marketing, Plantronics. “With Plantronics
Manager Pro, we’re taking the next steps to assure customers and
co-workers hear the smile in the voice on the other end of the call
as they communicate and collaborate with each other. We’re
transforming the headset from a simple endpoint peripheral into an
intelligent system-level data aggregator.”
Insights for Operational and Customer Experience
ExcellencePlantronics Manager Pro v3.9 builds on the
foundation of previous generations with new capabilities that go
beyond simple reporting to generate business intelligence and cost
savings. Available insights include:
- Asset Analysis: Expands the ability of
managers to track device deployment and configurations,
reconfigurations, and firmware updates; and to find non-standard
firmware, software, softphone, and communications client
deployments.
- NEW -- Usage Analysis: Provides a wealth of
functional information to help contact center and IT managers
understand device usage patterns, including call summary data,
calls made and received, duration of calls, device adoption, and
the frequency of common actions such as mute, volume and quick
disconnect. For use in unified communications and contact center
settings with IP telephony and Plantronics USB headsets.
- NEW -- Conversation Analysis: Improves the
quality of agent conversations and customer experience by
identifying details such as the ratio of agent vs. customer speech,
and the amounts of silence and over-talking. Supported with
Plantronics DA Series USB audio processors.
- NEW -- Acoustic Analysis: Review a logged
history of acoustic events, such as unexpected loud sounds, during
agent-customer conversations as well as daily noise exposure
averages. This data can be used to help organizations, particularly
contact centers, ensure the occupational safety of their workforce.
Supported with Plantronics DA Series USB audio processors, this
feature reports the performance of protections built into
Plantronics headsets.
Value for Reseller Partners and their
Customers
As part of a system-level solution, Plantronics Manager Pro is
built on a business infrastructure that follows the models that our
resellers and distributors use today. Plantronics continues to
offer our valued resellers the opportunity to draw recurring
software and services revenues, increase margins, increase profits,
and entice new customers.
By integrating with existing managed service offerings,
Plantronics Manager Pro helps channel partners create higher-value
relationships with existing customers and attract new ones.
Resellers gain the ability to remotely manage configuration and
push out settings and firmware updates to help customers plan
ahead, eliminate known configuration problems, and quickly respond
to service inquiries.
Plantronics Manager Pro is available in 143 countries as an
annual or three-year subscription service, from Plantronics
Approved Resellers.
For more information, visit:
http://www.plantronics.com/us/services/plantronics-manager-pro/.
About Plantronics Plantronics is a global
leader in audio communications for businesses and consumers. We
have pioneered new trends in audio technology, creating innovative
products that allow people to simply communicate. From unified
communication to Bluetooth® headsets to gaming solutions, we
deliver uncompromising quality, an ideal experience, and
extraordinary service. Plantronics is used by every company in the
Fortune 100™, as well as 911 dispatch, air traffic control and
various mission critical applications for those on the frontline.
For more information, please visit www.plantronics.com or
call (800) 544-4660.
Plantronics is a trademark of Plantronics, Inc. registered in
the US and other countries, and Plantronics Manager Pro is a
trademark of Plantronics, Inc. The Bluetooth® word mark and logos
are registered trademarks of Bluetooth SIG, Inc. and any use of
such marks by Plantronics is under license. All other trademarks
are property of their respective owners.
Press Contact:
LeAnne Schrotzberger
Plantronics
Senior Manager, Communications
503.201.4783
leanne.schrotzberger@plantronics.com
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