Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
February 06 2017 - 8:00AM
Plantronics (NYSE:PLT) today announced the expansion of its
Technical Assistance Center – part of Plantronics Customer Care.
This growth delivers unprecedented 24 hours a day, six days a week
support, in all markets Plantronics supports around the world. This
means when customers contact the company, their needs will
immediately be met by a Plantronics associate around the clock,
24/6, for a superior customer experience.
Plantronics Customer Care has a single, clear, and consistent
program of services for our customers around the globe, and a
cohesive, globally-capable team of associates ready to deliver the
best service to these customers. The team supports an anywhere,
anytime working environment and is something the company can build
upon as flexible working arrangements continue to thrive.
Plantronics Customer Care uses the company’s back office
infrastructure and omni-channel technology to manage all routes of
communication (voice, email, chat, and text) into the Technical
Assistance Center. Omni-channel is a cross-channel business model
companies use to deliver a smarter customer interaction by ensuring
that no matter what channel of communication they use, the customer
experience is seamless and personal. Omni-channel technology helps
the customer experience to be as smooth as possible by enabling a
customer service representative to have access to a complete
picture of the customer’s journey.
“We’re not in an 9–5 workday environment any more. It’s a global
workplace with multiple time zones and locations,” said Paul van
den Berg, vice president, Global Customer Care, Plantronics. “The
world is moving from a transaction economy to an experience
economy, which means people now value their customer experience to
a very high degree. This expansion of Plantronics Customer Care
shows we are committed to the highest quality customer experience
available.”
Find out more about Plantronics Customer Care here.
About Plantronics Plantronics (NYSE:PLT) is a
global leader in audio communications for businesses and consumers.
We have pioneered new trends in audio technology, creating
innovative products that allow people to simply communicate. From
unified communication to Bluetooth® headsets to gaming solutions,
we deliver uncompromising quality, an ideal experience, and
extraordinary service. Plantronics is used by every company in the
Fortune 100™, as well as 911 dispatch, air traffic control and
various mission-critical applications for those on the frontline.
For more information, please visit plantronics.com.
Plantronics is a trademark of Plantronics, Inc. registered in
the US and other countries. The Bluetooth® word mark and logos are
registered trademarks of Bluetooth SIG, Inc. and any use of such
marks by Plantronics is under license. All other trademarks are
property of their respective owners.
Press Contact:
LeAnne Schrotzberger
Plantronics
Senior Manager, Communications
503.201.4783
leanne.schrotzberger@plantronics.com
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