Ofgem Fines Shell Energy Retail for Overcharging Customers
June 14 2019 - 2:42AM
Dow Jones News
By Carlo Martuscelli
The U.K.'s energy regulator has fined Shell Energy Retail
Limited 390,000 pounds ($494,616) for overcharging customers after
a price cap was introduced.
The Office of Gas and Electricity Markets said Friday that the
company will refund around 12,000 customers it overcharged, and pay
a GBP200,000 fine to the regulator, for a total of GBP390,000.
Shell Energy Retail also agreed to pay another GBP200,000 into a
fund to help vulnerable customers.
Ofgem said it has decided not to take formal enforcement action
against the energy company given that Shell Energy has taken steps
to improve its service and agreed to pay the penalties.
The gas-and-electricity supplier is a branch of Royal Dutch
Shell PLC (RDSB.LN).
Write to Carlo Martuscelli at carlo.martuscelli@dowjones.com
(END) Dow Jones Newswires
June 14, 2019 02:27 ET (06:27 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.
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