Reynolds and Reynolds Wins its Fourth AFSM International Service Quality Award
October 11 2006 - 9:50AM
PR Newswire (US)
Company also earns the "Best of Study" award for continually
leading in cumulative ratings DAYTON, Ohio, Oct. 11
/PRNewswire-FirstCall/ -- The Reynolds and Reynolds Company
(NYSE:REY) received its fourth consecutive Service Quality Award
from the Association for Services Management International (AFSM)
at the 36th S-Business Solution Summit and Expo. The company was
also presented with a Best of Study award for continually attaining
the highest cumulative customer ratings of all participating
companies over the five-year study. The annual Service Quality
award, presented on behalf of AFSM International by
ServicePartners, the research division of The Gasparovic Group,
Inc., recognizes the company that receives the highest rating for
service quality from its customers as measured in AFSM
International's Annual Industry Study of Service Quality for
S-Business. As in previous years, Reynolds consistently scored
above the industry norm, excelling in responsiveness, ease of
business, technical competence, and problem resolution. The honor
recognizes the contributions of the Reynolds Technical Assistance
Center (TAC) in Dayton, Ohio, and the installation and operations
teams, the Repair and Logistics team and the field engineers who
provide technical phone support, hardware installation, and repair
of computer equipment at automobile dealerships across the United
States. "As a dealer services company, our service and support
teams are driven by our number one rule: The customer is the boss
and the reason we are in business," said Terri Mulcahey, senior
vice president of Sales and Service at Reynolds. "This honor
reflects our hard work and determination and demonstrates that our
customers value the service we provide them." This is the last year
for the initial study of Service Quality for S-Business. More than
3,500 customers participated in the study and their comments have
been used by companies such as Reynolds and Reynolds to measure,
benchmark and improve their service and support business. Next
year, AFSM International and ServicePartners will begin a new
service quality research study. About Reynolds Reynolds and
Reynolds ( http://www.reyrey.com/ ) has helped automobile dealers
sell cars and take care of customers since 1927. Today, more than
15,000 dealers worldwide rely on Reynolds to help run their
dealerships. In the U.S. and Canada, the REYNOLDSYSTEM(TM) combines
comprehensive solutions, experienced people and proven practices
that drive total dealership performance through a full range of
retail Web and customer relationship management solutions,
e-learning and consulting services, documents, data management and
integration, networking and support and leasing services.
Internationally, Reynolds serves dealers in more than 35 countries
through a broad range of retailing solutions and consulting
services. DATASOURCE: The Reynolds and Reynolds Company CONTACT:
Michelle Zendah of The Reynolds and Reynolds Company,
+1-937-485-8499, or Web site: http://www.reyrey.com/
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