Career Expert Identifies Most Common Management Mistakes Made in Difficult Economy
February 17 2009 - 8:00AM
PR Newswire (US)
MENLO PARK, Calif., Feb. 17 /PRNewswire/ -- Managing employees is
never easy, but it poses a particular challenge when teams are lean
and the economy is uncertain. While some of the obstacles
businesses are grappling with may be new, the strategies they can
use to foster teamwork in a troubled economy are not, according to
specialized staffing service Robert Half International. The firm's
just-released guide, The 30 Most Common Mistakes Managers Make in
an Uncertain Economy, outlines prevalent pitfalls and how to avoid
them. "In today's business environment, supervisors are under
pressure to accomplish more with fewer resources," said Max
Messmer, chairman and CEO of Robert Half International. "The good
news is that a great deal can be learned from the strategies
managers have employed in past downturns -- both those that worked
well and those that missed the mark." Following are seven of the
most prevalent mistakes managers make in a downturn and how to
avoid them, according to Robert Half: 1. Thinking your staff can't
handle the truth. If you haven't before, now is the time to treat
employees like business partners. Talking openly about the effect
of the downturn on your firm can help staff members feel they have
some measure of control. Discuss issues that arose during the last
business slowdown. How did things turn around? What was learned
from that experience? 2. Blaming those at the top. If you're a
middle manager who has to deliver bad news, you may be inclined to
tell employees that you would have done things differently, but the
choice wasn't yours. While this may temporarily take the heat off
of you, it sends the message that you are out of sync with the
company's leaders, which may be disconcerting to staff. Instead,
present changes and the reasons behind them, including how your
firm will persevere. 3. Feeling people are lucky just to have a
job. It may be true that many employees feel fortunate to have a
stable position, but this doesn't mean managers can ignore staff
members' desire for positive recognition and career support. Top
performers, in particular, require extra attention; not only are
their contributions especially critical now, but they are always
attractive targets for competitors. 4. Not asking for employees'
help in expanding client relationships. Ask staff members to think
about things they can do to help achieve business goals without
sacrificing productivity. You may be pleased to discover how
resourceful they are. When appropriate, involve your team in
efforts to generate new business. This can mean expanding
relationships with existing clients as well as identifying and
pursuing new prospects. 5. Making work "mission impossible." Hiring
freezes and tighter budgets may mean that one person is doing the
work of two or more people. If this is the case, help your
employees identify which projects are mission-critical. Delegate
remaining tasks, bringing in temporary professionals if necessary,
or put these items on hold. This will help you avoid overwhelming
your staff. 6. Shifting the focus from the front lines. Client
service matters even more when times are tough. Are you doing
everything possible to make sure your front-line professionals have
the right attitude and send the right messages? If these employees
come across as indifferent or inexperienced, you could lose both
prospective and existing customers. 7. Waiting to try new things.
Even in uncertain times, playing it safe can backfire. If you have
a promising new service offering or client niche you want to
pursue, don't wait for a turnaround to act. By taking
well-calculated risks, you can get a jump on competitors and
possibly carve out an additional revenue stream. Robert Half
International, http://www.rhi.com/, has more than 360 staffing
locations worldwide. Readers can learn more about The 30 Most
Common Mistakes Managers Make in an Uncertain Economy and request a
free copy of the guide at http://www.rhi.com/30Mistakes.
DATASOURCE: Robert Half International CONTACT: Michael Weiss of
Robert Half International, +1-650-234-6383, Web Site:
http://www.rhi.com/
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