Rush Street Interactive Crowned Customer Services Operator of the Year at 2023 EGR North America Awards
May 01 2023 - 8:45AM
Rush Street Interactive, Inc. (NYSE: RSI) ("RSI"), which operates
the BetRivers brand, has been named Customer Services Operator of
the Year at the EGR North America Awards 2023. Since the inception
of this prestigious customer services category, RSI has claimed the
top spot every year four years running. The EGR Awards are regarded
as the gold standard in the online gaming industry, recognizing and
rewarding the top operators who have shown outstanding performance
in the past year.
“It is an honor for RSI to be selected as
Customer Services Operator of the Year every year since EGR started
presenting this important award category,” said Richard Schwartz,
CEO of RSI. “This award is a validation of our strategy to build
deeper long-term relationships with our players. We understand that
trust is one of the biggest drivers for consumers in choosing an
online gaming and sports betting company and that’s why we automate
our platform functionality and empower our customer service teams
to find ways to quickly resolve tension points for any player in
need of support.”
RSI was once again saluted for its collaborative
and communicative culture as well as continual training and
development. The judges, made up of the gaming industry’s top
leaders, considered innovation, customer satisfaction and impact on
retention in awarding RSI Customer Services Operator of the Year
for its unwavering commitment to excellence in service.
“We recognize that as the level of promotional
aggressiveness declines in the industry, operators such as RSI who
from the start and continue to prioritize customer service can be a
significant differentiator for our BetRivers brand that will give
us a competitive advantage in player retention,” Schwartz added.
“We are proud that our BetRivers customer service teams
consistently reinforce our brand promise to create a trustworthy,
transparent and frictionless player experience when interacting
with our valued players.”
About Rush Street
Interactive
RSI is a trusted online gaming and sports
entertainment company focused on markets in the United States,
Canada and Latin America. Through its brands, BetRivers,
PlaySugarHouse and RushBet, RSI was an early entrant in many
regulated jurisdictions. It currently offers real-money mobile and
online operations in fifteen U.S. states: Pennsylvania, Illinois,
New Jersey, New York, Ohio, Connecticut, Michigan, Indiana,
Virginia, Colorado, Maryland, Iowa, West Virginia, Arizona and
Louisiana, as well as in the regulated international markets of
Ontario, Canada, Colombia and Mexico. RSI offers, through its
proprietary online gaming platform, some of the most popular online
casino games and sports betting options in the United States.
Founded in 2012 in Chicago by gaming industry veterans, RSI was
named the 2023 EGR North America Awards Customer Services Operator
of the Year, the 2022 EGR North America Awards Operator of the
Year, Customer Services Operator of the Year and Social Gaming
Operator of the Year, and the 2021 SBC Latinoamérica Awards
Sportsbook Operator of the Year. RSI was the first U.S.-based
online casino and sports betting operator to receive RG Check
iGaming Accreditation from the Responsible Gaming Council. For more
information, visit www.rushstreetinteractive.com.
For RSI Contacts:
Media:Lisa Johnson(609)
788-8548lisa@lisajohnsoncommunications.com
Investors:ir@rushstreetinteractive.com
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