New Direct-Access Line Allows Siemens Call Center Fastest Possible Access to Philadelphia 911 and First Responders
January 03 2008 - 12:12PM
PR Newswire (US)
First company to engage city's new service aims at shortening
emergency response times BUFFALO GROVE, Ill., Jan. 3 /PRNewswire/
-- . Through new direct access phone line connectivity, the Siemens
Building Technologies, Inc. security and fire alarm Central
Monitoring Station (CMS) can now reach Philadelphia's 911 Public
Safety Answering Point (PSAP) faster and more reliably than
previously possible. (Logo:
http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO )
According to Siemens Central Monitoring Station data administration
manager Tim Kennedy, "We are one of the first companies to engage
this process. Essentially, our systems use a dedicated line that
exclusively connects us directly to the 911 dispatch center. Our
calls are instantly identified as coming from us and that assures
the highest level of priority- thus our calls get answered more
quickly. When our customer's building security is being breached or
is on fire, minutes can mean everything when it comes to halting
threats, preserving human life, or reducing the impact of property
loss." Siemens is offering its Philadelphia-area customers this
enhanced service at no additional cost, says Kennedy. The
Philadelphia Police Department's communication center is the main
PSAP for Philadelphia and handles over 3.3 million police, fire and
EMS calls each year. To take advantage of Philadelphia's new
program and establish the direct-dial DID PBX line, Siemens
contracted with national telecommunications provider Verizon. The
dedicated line bypasses local phone system bottlenecks so calls
connect directly to PSAP dispatch operators from the Siemens CMS.
Over the next several months, Siemens expects to contract for more
dedicated lines and introduce the benefits of this direct
connectivity to its security and fire customers in other cities and
communities nationally. As a leading provider of energy and
environmental solutions, building controls, fire safety and
security systems solutions, Siemens Building Technologies, Inc.,
makes buildings comfortable, safe, secure and less costly to
operate. With U.S. headquarters in Buffalo Grove, Ill., Siemens
Building Technologies employs 7,200 people and provides a full
range of services and solutions from more than 100 locations
coast-to-coast. Worldwide, the company has 28,000 employees and
operates from more than 500 locations in 51 countries. For more
information on Siemens Building Technologies, visit:
http://www.usa.siemens.com/buildingtechnologies
http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO
http://photoarchive.ap.org/ DATASOURCE: Siemens Building
Technologies, Inc. CONTACT: Steven E. Kuehn of Siemens Building
Technologies, Inc., +1-847-941-6047, Web site:
http://www.sbt.siemens.com/
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