Sybase Selects Autonomy as Enterprise Standard
January 05 2004 - 2:00AM
PR Newswire (US)
Sybase Selects Autonomy as Enterprise Standard Autonomy's
Infrastructure Software to Power Customer Service & Support
Solution and to Provide Search on Sybase.com SAN FRANCISCO, Jan. 5
/PRNewswire-FirstCall/ -- Autonomy Corporation plc , a leading
provider of infrastructure software for the enterprise, today
announced that Sybase, Inc. , a leading provider of enterprise
infrastructure and mobile software, has selected Autonomy's IDOL
Server as the enterprise standard for information retrieval and
intelligent processing of unstructured information. Initial
projects will be for use behind Sybase's forward-facing Web site
and for use within its Customer Service and Support Group
(CS&S). Autonomy's technology replaces several legacy
information retrieval solutions. According to Sybase CIO, Jim
Swartz, Sybase is working to consolidate technology solutions
across the enterprise. "We saw the benefit of using Autonomy's
software to create a single layer across the enterprise that
enables automated information aggregation and search," said Swartz.
"Because we have embedded Autonomy's technology within our own
Enterprise Portal solution, we recognized its unique capabilities."
The Sybase Customer Service and Support Group required a solution
to help its technical support engineers locate information within
the CS&S knowledge base faster so that they could provide
better support and improve case resolution times, while at the same
time reducing costs. In addition, CS&S wanted a faster and more
automated solution for routing incoming technical support requests.
With Autonomy's IDOL Server, engineers will be able to use natural
language to describe exactly what they need and get back relevant
information from a variety of repositories, including Lotus Notes,
ODBC databases, CRM application, case management system, technical
support tracking system, Word documents, as well as information
from the Sybase Intranet. "We are pleased to work with Sybase not
only as an OEM partner, but also as a customer," said Autonomy CEO
and co-founder Dr. Michael Lynch. "Sybase provides world-class
solutions for data management and we are honored that they selected
our technology to automate the aggregation and delivery of
unstructured information on their forward-facing Web site as well
as an internal knowledge management portal." Autonomy's unique
Intelligent Data Operating Layer (IDOL) integrates unstructured,
semi-structured and structured information from multiple
repositories through an understanding of their content. Autonomy
grants enterprises the flexibility to use advanced information
retrieval or legacy- based approaches. At the heart of Autonomy's
software is its ability to process text, voice and video, and
identify and rank the main concepts within them. It then
automatically categorizes, links, summarizes, personalizes and
delivers that information. Autonomy's technology also drives
collaboration across the enterprise and enables organizations to
effectively leverage expertise. Autonomy's infrastructure
technology is used to automate operations within enterprise
information portals, customer relationship management, knowledge
management, business intelligence and e-business applications,
among others. About Autonomy Autonomy Corporation plc is a global
leader in infrastructure software for the enterprise. Autonomy's
technology powers applications dependent upon unstructured
information including call center, customer relationship
management, knowledge management, enterprise portals, enterprise
resource planning, online publishing and security applications. In
addition to Autonomy's core infrastructure products, the Autonomy
group of companies includes Aungate, a leading supplier of
electronic communications management for regulatory compliance in
the enterprise, Audentify, a leading supplier of next-generation
contact center technology and Virage, a leading provider of rich
media communication and content management software. Autonomy's
customer base includes more than 1000 global companies including
BAE Systems, Ford, Ericsson, Royal Sun Alliance, Sun Microsystems
and public sector agencies including the U.S. Department of
Defense, NASA and the U.S. Department of Energy. Strategic reseller
and OEM partners include leading companies such as ATG, BEA,
Business Objects, Brio, Citrix, Computer Associates, EDS, IBM
Global Services, iManage, Novell, Novient, Vignette and Sybase. The
company has offices worldwide. Caution Concerning Forward-Looking
Statements With the exception of historical information, the
matters set forth in this news release are forward-looking
statements that involve risks and uncertainties. A number of
important factors could cause actual results to differ materially
from those in the forward-looking statements. These factors
include, among others, technology risks, including dependence on
core technology; fluctuations in quarterly results; dependence on
new product development; rapid technological and market change;
reliance on sales by others; management of growth; dependence on
key personnel; rapid expansion; growth of the Internet; financial
risk management; and future growth subject to risks. These factors
and other factors, which could cause actual results to differ
materially are also discussed in the company's filings with the
United States Securities and Exchange Commission, including
Autonomy's Annual Report on Form 20-F and Registration Statements
on Form F-1. Contacts: Kris Marubio Ian Black Autonomy Corporation
plc Autonomy Corporation plc +1-415-243-9955 +44 (0) 1223 448 000
Carolyn Adams Edward Bridges Schwartz Communications, Inc.
Financial Dynamics +1-415-512-0770 +44 207 831 3113 DATASOURCE:
Autonomy Corporation plc CONTACT: Kris Marubio, +1-415-243-9955, or
, or Ian Black, +44 (0) 1223 448 000, or , both of Autonomy
Corporation plc; or Carolyn Adams of Schwartz Communications, Inc.,
+1-415-512-0770, or , for Autonomy Corporation plc; or Edward
Bridges of Financial Dynamics, +44 207 831 3113, or , for Autonomy
Corporation plc Web site: http://www.autonomy.com/
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