TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models
April 22 2024 - 6:45AM
Business Wire
Multimodal, multi-language workflows optimize
AI dataset creation processes to help clients get accurate
fine-tuning data, predictably fast, at affordable costs
TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience (CX) innovator that designs, builds, and
delivers next-generation solutions, including artificial
intelligence (AI) and content moderation, today announced the
launch of Fine-Tune Studio, a task-execution platform designed to
create high-quality fine-tuning datasets for large language models
(LLMs) and generative AI (GenAI) models. Fine-Tune Studio will be
presented during the company’s attendance at the 2024 World Summit
AI in Montreal, Canada on April 24-25.
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Fine-Tune Studio is integrated in TELUS International’s
fully-managed AI Data Platform as part of the company’s
fully-managed GenAI data services available to LLM builders and
adopters. Fine-Tune Studio creates high-quality datasets for LLM
fine-tuning in more than 100 languages and can be deployed across
domains where specialized responses are required, including
science, technology, engineering and mathematics (STEM),
healthcare, finance, law, coding and more. Aligning with the
paradigm shift to multimodal AI use cases, Fine-Tune Studio
supports labeling tasks combining various data types like text,
audio, image, and video for supervised fine-tuning (SFT),
reinforcement learning through human feedback (RLHF), direct
preference optimization (DPO) and red teaming.
“As AI continues to be incorporated into the fabric of society
and our daily lives, it is more critical than ever that companies
make responsible decisions to ensure the accuracy, diversity and
integrity of the datasets used to train their models when scaling
their GenAI use cases from concepts to pilots to production and
beyond,” said Siddharth Mall, Vice President, Product for TELUS
International AI Data Solutions. “With the launch of Fine-Tune
Studio, we have taken another significant step forward in our
ongoing efforts to develop proprietary technology that supports our
ability to deliver expertly-vetted and validated data that improves
our clients’ model performance, adaptability, and safety.”
Fine-Tune Studio’s native AI integrations include real-time
plagiarism, tone analysis, spelling and grammar checks to improve
output accuracy and facilitate users’ task completion, driving
increased productivity and efficiency. Configurable and customized
task and quality assurance workflows provide easy project
management for clients to find the most suitable quality control
processes, such as consensus, algorithmic and deterministic,
human-in-the-loop, and probabilistic methods.
Experts Engine: the right people working on the right tasks
at the right time
The growing need for industry-specific and highly-specialized
training datasets for increasingly complex AI use cases has
elevated the importance of using subject matter experts to create,
label and validate data. TELUS International’s Fine-Tune Studio
task-execution platform works in conjunction with Experts Engine,
another proprietary feature of its AI Data Platform that
algorithmically matches tasks with best-fit experts from the
company’s global crowdsourced AI community of more than one million
contributors.
In addition to generalists, TELUS International’s AI Community
includes linguists, researchers, coders and doctors as well as
experts from various specialty domains. These individuals are able
to capture more complex layers of information and recognize subtle
but crucial distinctions while working on data tasks like response
generation, response ratings and model interaction. The use of
experts mitigates the creation of inaccurate and incomplete
datasets that can mislead the AI during training, causing it to
learn incorrect patterns, make faulty assumptions and introduce
unintentional biases.
“With a keen focus on data integrity, we empower our clients to
forge a future in which technology not only augments human
potential but does so with unwavering precision and a steadfast
commitment to ethical and regulatory standards,” concluded
Mall.
A global leader of AI data solutions for more than 17
years
TELUS International is a leading provider of comprehensive,
end-to-end AI data and digital customer experience solutions with
its global AI Community of more than one million crowdsourced
contributors from 150 countries. Fine-Tune Studio is available now
as part of the company’s fully-managed GenAI data services,
including Fuel iX, an enterprise-grade AI engine designed to help
companies scale their generative AI (GenAI) pilots to production.
To learn more, visit here.
TELUS International was recently named a ‘Leader’ in both the
IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor
Assessment and the 2024 Everest Group PEAK Matrix Assessment for
Data Annotation and Labeling Services for AI/ML.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across high growth industry
verticals, including tech and games, communications and media,
eCommerce and fintech, healthcare, and travel and hospitality.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. The company is building
stronger communities and helping those in need through large-scale
volunteer events that have positively impacted the lives of more
than 150,000 citizens around the world and through its five TELUS
International Community Boards that have provided $5.6 million in
funding to grassroots charitable organizations since 2015. Learn
more at: www.telusinternational.com.
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TELUS International Investor Relations Jason Mayr
ir@telusinternational.com
TELUS International Media Relations Ali Wilson
media.relations@telusinternational.com
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