Statement Regarding the Superior Court of Alameda County’s Implementation of Odyssey Court Case Management Solution
February 07 2017 - 9:17AM
Business Wire
Tyler Technologies, Inc. (NYSE: TYL) is providing a statement
about California’s Superior Court of Alameda County and its
implementation of Tyler’s Odyssey® court case management solution.
While Tyler does not make a practice of commenting on client
operations, sensational headlines and selected quotes are shaping
an inaccurate story and we are compelled to provide
clarification.
1. Media reports have made assumptions about Odyssey based
solely on the Alameda court project. The Alameda implementation is
representative of neither Odyssey implementations nor of the
partnerships Tyler typically fosters with its thousands of
clients.
- In California alone, superior courts in
24 counties are live on Odyssey. Contrary to the statement that few
California court systems have deployed Odyssey in criminal
divisions, 15 California counties are using Odyssey for criminal
case management.
Raymond L. Haight III, presiding judge of the
San Bernardino Superior Court, notes the Court went live with
Odyssey in 2016 with a high volume criminal and traffic court. “We
moved from a 20-year-old legacy system, which was not an easy
transition,” said Judge Haight. “Tyler and the Court worked through
several issues together. They continue to be a strong partner with
us as we improve our busy criminal courts with Odyssey and Clerk
Edition.”
- Tyler has also completed many statewide
Odyssey implementations. As an example, Tyler is rolling out
Odyssey with courts across Indiana, and 60 counties are up and
running.
“Tyler has been an outstanding partner, and
Odyssey has made our criminal and civil courts much more
efficient,” said Judge William Hughes, Hamilton County Superior
Court Judge. “With Odyssey, we have eliminated paper and
streamlined processes so that, before a defendant leaves my
courtroom, an electronic order is created and copies are emailed to
those parties that need to be notified. Implementation of a major
system like Odyssey is a difficult process, but, with patience,
hard work and a knowledgeable and committed partner like Tyler,
courts can improve the way our justice system works.”
2. Media reports have concluded that Odyssey is inadequate for
Alameda County, without examining the role the Court played in the
implementation.
- The Superior Court of Alameda County
transitioned from a 40-year-old system before they were ready.
Tyler advised against going live when scheduled because of
difficulties the Court faced in defining business processes, a lack
of uniform approaches among judges, budget challenges and
difficulties with standard client implementation tasks. In fact,
Tyler specifically advised the Court that, unless it was more
prepared for go-live, data entry would fall behind and problems
would result.
- Tyler addressed specifically the
challenges the court would face, including potential impacts to
justice partners, if they did not correct their offense codes prior
to going live.
- Tyler strongly advised waiting until
after users were accustomed to the new case management system
before implementing its Odyssey Clerk Edition, yet the Court
proceeded with a simultaneous implementation against our
advice.
- The process issues being experienced by
Alameda are complicated by a case backlog caused by the Court’s
lack of agreement on procedures, data errors, and a period of
manual, duplicate data entry in both the old and new systems –
again, contrary to Tyler’s recommendations.
- It is important to reiterate that the
Court has not reported any defect or bug in Odyssey that would
result in wrongful detentions. Most of the routine support
incidents the Court has logged with Tyler have been resolved in a
timely manner to the extent the Court has provided complete
information on the incident.
3. Media reports insinuate Tyler has abdicated its
responsibilities to the Court and abandoned the project. This is
not true.
- Tyler is ready, willing and able to
provide assistance to the Court on any issues related to this
implementation. Since September 2016, Tyler has repeatedly
indicated its willingness to provide significant no-cost resources
to assist the Court with any implementation issues it faces.
Tyler Technologies has been made the easy target in news media
coverage, with conclusions being made that the software itself is
the cause of problems. This is not the case. Tyler’s Odyssey
solution is being used successfully in more than 600 counties
across 21 states, covering more than 100 million people and six of
the nation’s top 10 counties.
“Tyler prides itself on partnering with our clients to ensure
successful implementations, not just at go-live, but into the
future,” said Bret Dixon, president of Tyler’s Justice Group. “We
have an excellent track record since our first Odyssey go-live in
2003, and we would welcome the opportunity to analyze the issues in
Alameda and work together to resolve them.”
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is a leading provider of
end-to-end information management solutions and services for local
governments. Tyler partners with clients to empower the public
sector — cities, counties, schools and other government entities —
to become more efficient, more accessible and more responsive to
the needs of their constituents. Tyler’s client base includes more
than 15,000 local government offices in all 50 states, Canada, the
Caribbean, the United Kingdom and other international locations. In
2016, Forbes ranked Tyler on its “Most Innovative Growth Companies”
list, and it has also named Tyler one of “America’s Best Small
Companies” eight times. The company has been included six times on
the Barron’s 400 Index, a measure of the most promising companies
in America. More information about Tyler Technologies,
headquartered in Plano, Texas, can be found at
www.tylertech.com.
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Jetstream Communications for Tyler TechnologiesTony Katsulos,
972-788-9456, ext. 301Tony.Katsulos@JetstreamComm.com
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