Unisys demonstrates its leadership in customer
experience for the third year in a row by being awarded the
prestigious Gold in the 2024 Best Customer Experience Annual Awards
by the European Contact Centre and Customer Support Association
(ECCCSA).
LONDON and BLUE
BELL, Pa., Dec. 9, 2024 /PRNewswire/ --
Unisys (NYSE: UIS) has won the Gold Award at the 2024
European Contact Center and Customer Service Awards for its
outstanding customer experience practices.
Unisys' Digital Workplace Solutions global service delivery team
received recognition for optimizing client experiences through
innovative technology and personalized services. The team's
proactive approach and consistent excellence have enabled them to
deliver high-quality customer service over the years.
In addition to winning the gold award, Unisys was a finalist in
three other categories, including "Best Customer Service Team,"
"Outsourced Contact Centre of the Year," and "Best Cross-Functional
Collaboration."
"We are incredibly honored to receive the Gold Award from the
2024 European Contact Centre & Customer Service Awards. This
recognition is a testament to the dedication and hard work of our
team, who consistently strive to enhance and evolve customer
experiences through innovative technology and personalized
services. In a highly competitive market, we are proud to lead the
way in customer experiences and look forward to driving new
standards in the industry," said Patrycja Sobera, Senior Vice President and
General Manager of Digital Workplace Solutions business unit at
Unisys.
In 2023, Unisys also claimed two wins from the ECCCSA, receiving
the Silver Award for "Outsourced Contact Centre of the Year" and
the Bronze Award for "Best Customer Experience (Large Team)."
The 2024 European Contact Centre & Customer Service Awards
celebrated outstanding achievements in customer service and contact
center operations. Held in London,
the official award ceremony brought together industry leaders,
emerging talents, and innovators from 44 countries, recognizing
accomplishments across 30 rigorously judged categories.
Now in its 24th year, the ECCCSA continues to set a benchmark
for excellence in the industry, showcasing resilience, innovation,
and dedication to customer service. Receiving these accolades
reaffirms Unisys' commitment to optimizing digital workplace
experiences by consistently delivering comprehensive, high-quality
customer experience.
The ECCCSA winners were announced on Tuesday, November 26, 2024. Visit the ECCCSA
website for more information on the award program and the
complete list of 2024 winners. To learn more about how Unisys can
help you optimize your digital workplace, visit Digital Workplace
Solutions.
About Unisys
Unisys is a global technology solutions company that powers
breakthroughs for the world's leading organizations. Our solutions
– cloud, AI, digital workplace, logistics and enterprise computing
– help our clients challenge the status quo and unlock their full
potential. To learn how we have been helping clients push what's
possible for more than 150 years, visit unisys.com and follow
us on LinkedIn.
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