J.D. Power Ranks U.S. Bank Highest in Customer Satisfaction for Retail Banking in California
May 16 2024 - 12:00PM
Business Wire
For the fourth consecutive year, U.S. Bank
receives the prestigious statewide accolade
For the fourth consecutive year U.S. Bank has received the
highest score in California in the J.D. Power 2024 U.S. Retail
Banking Satisfaction Study of clients’ satisfaction with their
primary bank.
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U.S. Bank named #1 in Customer
Satisfaction for Retail Banking in California for the fourth
consecutive year. (Photo: Business Wire)
The U.S. Retail Banking Satisfaction Study, now in its 19th
year, measures satisfaction across seven dimensions: trust; people;
account offerings; allowing customers to bank how and when they
want; saving time and money; digital channels; and resolving
problems or complaints. The study is based on responses from retail
banking customers of the largest banks in the United States
regarding their experiences.
“We’ve worked hard to earn and maintain a sense of trust with
our clients throughout the state,” said Carl Jordan, executive vice
president, branch and small business banking for California. “It is
particularly rewarding to receive this recognition in a year when
we welcomed former Union Bank clients to U.S. Bank. We have
combined to bring them the care and individualized focus on their
financial needs that they expect, while also offering the
industry’s leading technology offerings like our mobile banking
app.”
With the MUFG Union Bank acquisition last year, U.S. Bank gained
more than 1 million consumer clients and about 190,000 small
business clients on the West Coast in addition to significant loans
and deposits. Through continued focus on client-centric service,
U.S Bank has grown its deposit position in California from 10th to
4th.
“Our clients are the reason we show up to work every day,” said
Tim Welsh, U.S. Bank vice chair of consumer and business banking.
“It is our culture and mission to invest our hearts and minds into
powering the human potential of the communities we serve. We do
that by providing digital products that make our clients’ lives
more efficient and by ensuring that our employees understand the
vitally important role we play in each of our communities’ success
stories.”
“We recognize that our clients have a choice when it comes to
who they bank with, and we are honored to earn the right to be a
part of their financial journey,” said Sekou Kaalund, U.S. Bank
head of small business and branch banking. “To receive this
recognition from our clients and for the fourth consecutive year is
a testament to the knowledgeable, dedicated bankers on our team,
and the result of a relationship we take great pride in.”
About J.D. Power
J.D. Power is a global leader in consumer insights,
advisory services, and data and analytics. A pioneer in the use of
big data, artificial intelligence (AI) and algorithmic modeling
capabilities to understand consumer behavior, J.D. Power has been
delivering incisive industry intelligence on customer interactions
with brands and products for more than 55 years. The world's
leading businesses across major industries rely on J.D. Power to
guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia
Pacific. To learn more about the company's business offerings,
visit JDPower.com/business. The J.D. Power auto-shopping tool can
be found at JDPower.com.
About U.S. Bank
U.S. Bancorp, with more than 70,000 employees and $684 billion
in assets as of March 31, 2024, is the parent company of U.S. Bank
National Association. Headquartered in Minneapolis, the company
serves millions of customers locally, nationally and globally
through a diversified mix of businesses including consumer banking,
business banking, commercial banking, institutional banking,
payments and wealth management. U.S. Bancorp has been recognized
for its approach to digital innovation, community partnerships and
customer service, including being named one of the 2024 World’s
Most Ethical Companies and Fortune’s most admired superregional
bank. Learn more at usbank.com/about.
* The U.S. Bank Mobile App awards include:
- No. 1 in Insider Intelligence’s 2022 Mobile Banking
scorecard
- No. 1 in the Keynova Group Mobile Banking scorecard
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240514078891/en/
Media Contacts: Evan Lapiska, Minnesota,
724-816-0624, evan.lapiska@usbank.com Ben Gallagher, California,
805-276-8322, benjamin.gallagher1@usbank.com
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