Western Union Builds upon Global Agent Network: Expands Direct-to-Bank Service to Include China and Canada
January 29 2013 - 8:30AM
Business Wire
The Western Union Company (NYSE: WU), a leader in global payment
services, continues to build upon its global Agent network,
announcing today the expansion of its Direct-to-Bank service to
include China and Canada.
The Western Union Direct-to-Bank service offers account payout
options for receivers. China is the newest addition—customers there
can now receive money into their bank accounts from the
westernunion.com site in the U.K. Western Union money transfers,
sent through Direct-to-Bank, can be directed to most bank accounts
in China. This service will be extended to additional sending
countries over the next few months.
Customers can also now send money to bank accounts in Canada via
this service for the first time on westernunion.com. With this
latest digital deployment, customers can send money through
westernunion.com from 23 countries into bank accounts in up to 46
countries depending on country-specific regulations.
The service is also available to consumers at select Agent
locations in 30 countries. The company plans to expand the
availability of the Direct-to-Bank service to more Agent locations
in more countries in 2013.
“This latest digital expansion of our Direct-to-Bank service
marks another successful buildup to global Agent network and our
goal of offering consumers more ways to get money to more places,”
said Khalid Fellahi, senior vice president and general manager,
Western Union Digital. “This service is a win-win – consumers like
it because it’s convenient and easy to use, and it allows us to
build even deeper relationships with existing customers and attract
new ones.”
Western Union Digital’s core customer is the global citizen –
someone who has connections and roots in more than one country.
This large and growing segment represents an estimated 215 million
people who live outside their countries of birth and send money
back to their home countries1. Large portions of this customer
segment are banked and frequently send money to their friends and
family for financial support and the Western Union® Direct-to-Bank
service helps address their needs.
Leveraging the Western Union global Agent network, Western Union
Digital focuses on moving money through digital channels, which
includes westernunion.com, account based money transfer, and mobile
money transfer.
About Western Union
The Western Union Company (NYSE: WU) is a leader in global
payment services. Together with its Vigo, Orlandi Valuta, Pago
Facil and Western Union Business Solutions branded payment
services, Western Union provides consumers and businesses with
fast, reliable and convenient ways to send and receive money around
the world, to send payments and to purchase money orders. As of
September 30, 2012, the Western Union, Vigo and Orlandi Valuta
branded services were offered through a combined network of
approximately 510,000 agent locations in 200 countries and
territories. In 2011, The Western Union Company completed 226
million consumer-to-consumer transactions worldwide, moving $81
billion of principal between consumers, and 425 million business
payments. For more information, visit www.westernunion.com.
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1 Javelin Strategy & Research, Reaching Underbanked and
Unbanked Consumers in 2012: Strategies for Connecting with Mobile
Financial Services, June 2012
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