Western Union Digital Now Live in
Bahrain, Jordan, Kuwait,
Lebanon, Oman, Qatar and
the UAE
The Western Union Company’s (NYSE: WU) global
digital money-moving capabilities are making significant headway
across the Middle East, with seven countries now offering online
services, connecting customers to their families and loved ones
around the world digitally with the choice to pay for transactions
online or in person.
The United Arab Emirates (UAE) was enhanced with the latest
generation of Western Union’s omni-channel platform, joining
Bahrain, Jordan, Kuwait, Lebanon, Oman and Qatar, as a part of
Western Union’s deep commitment to keeping the Middle East at the
forefront of the digital revolution.
In the UAE, the company launched the Western Union® mobile app
and relaunched the Westernunion.com website. Customers in the UAE
now have the choice to pay for transactions online or within the
app via direct transfers from their bank accounts set up in the
UAE.
Currently, Western Union offers digital service via WU.com in
over 60 countries, plus territories, with mobile apps in 35
countries; moreover, its entire network is a combination of retail
Agent locations in more than 200 countries and territories, account
payout in nearly 100 countries, and wallet payout in a dozen
countries.
The Middle East is a vital and rising economic hub bringing
people together from across Europe, Africa and Asia and lifting
them toward prosperity. International migrants working and living
across the region represent a large part of the population and
collectively send billions of remittances back home. In the UAE, 88
percent of the population are international migrants, followed by
Qatar at 75 percent, Kuwait 72 percent, Bahrain 51 percent, Oman 41
percent, Jordan 40 percent and Lebanon 34 percent, according to the
World Bank1.
“Our commitment to the Middle East is a step forward to a more
prosperous and globally connected future. Our digital services
support a globally-integrated living without leaving anyone behind.
We use cutting-edge technology to simplify money transfer. Our
systems automatically handle complexities from compliance to
volatile currency exchanges so users can transfer money 24/7 to
nearly every country across the world, with the touch of a few
buttons,” said Western Union President and CEO, Hikmet Ersek,
during the launch ceremony in Dubai.
“Our systems are also designed to allow customers at any level
of financial experience to use any channel they like, be it digital
or cash, online or offline,” he said.
The UAE launch is aligned with the country’s vision, one that is
staying on the edge of innovation to make a better life for all its
people. Digital tools mean, at their essence, more ways to reach
more people and more opportunities for all. The more the UAE
fulfills its ambitious plans for economic transformation, the
greater will be the opportunities to interact with the world. More
workers from overseas, more tourists visiting its shores, more
students going abroad to study all.
As one of the world’s most innovative nations, the UAE is
striving forward with an ambitious agenda of growth and dynamism.
According to the Global Competitiveness Report 2018 by the World
Economic Forum, the UAE is ranked first in the world for mobile
broadband subscription rate, and second in the mobile subscription
index - which highlight both the country’s high level of commitment
to digital development and its fast rate of mobile adoption.
Western Union has been providing money-transfer services in the
UAE for over 20 years and has more than 900 retail agent locations
in the country. Customers still have the choice to access these
locations to send money transfers in person, reflecting the
company’s commitment to providing choice and options to connect to
families and friends around the world.
- International Migrant Stock Data
WU-G
CUSTOMER GUIDANCE:
In line with the local regulations, prior to the first use of
the online service, customers are required to register on
www.westernunion.com, then verify in-person with their valid
government-issued resident ID at an Al Fardan Exchange Agent
location. After successful verification, customers will receive a
notification confirming they can now conveniently send Western
Union money transfers anytime, with a few clicks, online.
In addition to the convenience and reliability of sending money
any time, the website and app (available for iOS and Android users)
displays current exchange rates and fees, tracks money transfers
online, lists recent and pending transactions, provides
round-the-clock customer service and lists payout options available
in the receiver’s country.
For more information, customers can visit any of the Al Fardan
Exchange locations, call 800 SENDWU, write to
wu.support@alfardanexchange.com or refer to Frequently Asked
Questions (FAQ) under the Quick Links section, at the bottom of the
page on https://www.westernunion.com/ae/en/home.html.
About Western Union’s Cross-Border PlatformWestern
Union’s cross-border, cross-currency money movement platform –
including a robust digital footprint, settlement, treasury and
compliance infrastructure, a vast global retail network of over
half a million locations, and the ability to send money to billions
of accounts and mobile wallets – sets the standard for
international money movement. With operations in more than 200
countries and territories, Western Union’s platform processed an
average of 34 transactions every second and moved $300 billion in
principal across 130 currencies in 2018.
Connecting the digital and physical worlds of money, Western
Union’s technology stack, APIs, foreign exchange and settlement
engine, agent network, anti-money laundering and fraud detection
capabilities make it one of the largest digital and physical money
movers for consumers around the globe. Approximately 75% of Western
Union’s digital transactions globally now originate on mobile
devices.
About Western UnionThe Western Union Company is a global
leader in cross-border, cross-currency money movement. As of
December 31, 2018, our global network includes over 550,000 retail
agent locations offering Western Union, Vigo or Orlandi Valuta
branded services. Westernunion.com, our fastest growing channel in
2018, is available in more than 60 countries, plus additional
territories, to move money around the world. With our global reach,
Western Union moves money for better, connecting family, friends
and businesses to enable financial inclusion and support economic
growth. For more information, visit www.westernunion.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190429005237/en/
Western Union Global Money TransferPia De Lima +1 9542605732
(U.S.)pia.delima@westernunion.comWestern Union Global Money
Transfer, MEA & APACKaren Santos, +971 55
8866098Karen.Santos2@westernunion.comFleishmanHillardRonak Thakkar,
+971-545869828ronak.thakkar@fleishman.com
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