Western Union Money Transfers Now Delivered Home in Jordan
April 16 2020 - 2:00AM
Business Wire
Agent Home Delivery Service Enables Money
Transfer Services During COVID-19 Movement Restrictions
Western Union, a leader in cross-border, cross-currency money
movement and payments, today announced that select Agents in Jordan
will provide home delivery service for Western Union money
transfers across the nation.
Our Agent’s Home delivery service will enable customers in
Jordan to receive cash from their loved ones, without leaving their
homes. As the government implements COVID-19 curfews and
restrictions on movement to ensure safety of residents, select
Western Union Agents will deliver money to receivers at their
homes.
“Western Union takes seriously the critical role we and our
Agents play in getting money to places where and when it is most
needed,” said Jean Claude Farah, President, Global Network, Western
Union. “We are working with Agents, Governments, Customers and
Employees to enable global money movement and help ease the
economic impact of COVID-19.”
“The launch of this new Agent service - delivering money to
customers’ home - will ensure that the public has access to cash,
thereby providing essential financial services to a broad range of
customers, including those who do not hold bank accounts,” added
Farah.
Customer Guidance
Once the receiver gets notified by the sender that the money
transfer has been sent to them, they can contact the below call
center numbers1.
Abu Sheikha Exchange: 0775508081 Alawneh Exchange: 0798202020
Musharbash Exchange: 0791112111 Sadat & Hindi Exchange:
0799898701 Kamal Exchange: 0799600060
The request will then be sent to the Agent home delivery team.
An Agent representative will then contact the customer and request
a copy of their ID by WhatsApp and verify all related information
to process the home delivery.
Once the details are obtained and verified, the Agent
representative will arrive at the receiver’s residence with the
money within 24-48 hours.
Prior to handing over the money, the Agent representative will
verify receivers original ID. After successful verification, the
Agent representative will obtain signature on the transaction
receipt and hand over the money.
About Western Union
The Western Union Company (NYSE: WU) is a global leader in
cross-border, cross-currency money movement and payments. Our
omnichannel platform connects the digital and physical worlds and
makes it possible for consumers and businesses to send and receive
money and make payments with speed, ease, and reliability. As of
December 31, 2019, our network included over 550,000 retail agent
locations offering our branded services in more than 200 countries
and territories, with the capability to send money to billions of
accounts. Additionally, westernunion.com, our fastest growing
channel in 2019, is available in over 75 countries, plus additional
territories, to move money around the world. With our global reach,
Western Union moves money for better, connecting family, friends
and businesses to enable financial inclusion and support economic
growth. For more information, visit www.westernunion.com.
1 Call center numbers are subject to change
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version on businesswire.com: https://www.businesswire.com/news/home/20200415005570/en/
Western Union Asia-Pacific Karen Santos;
Karen.Santos2@westernunion.com
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