Western Union Launches Singapore Labour Day Zero-Fee Offer
May 01 2020 - 1:08AM
Business Wire
Offer Valid During the Month of May on All
International Money Transfers from Singapore
To celebrate Labour Day and the contribution of the
international and national community of workers in Singapore,
Western Union, a leader in cross-border, cross-currency money
movement and payments, has launched a zero-fee1 offer on all
international money transfers. The offer is valid until May 31,
2020.
To avail themselves of the offer, customers have the choice to
use the following Western Union channels:
- “Digital Location” – an alternative phone channel for customers
to have a personalized money transfer experience from the comfort
of their home.
- Retail locations2
- WU.com and the Mobile App3
Transactions will be paid out into Western Union’s global
network of bank accounts, mobile wallets or Agent retail
locations.
“As the COVID-19 crisis continues, Western Union is offering
recognition and relief to customers sending money home to provide
to their loved ones,” said Sohini Rajola, Head of Network, Middle
East and Asia Pacific, Western Union.
“Western Union takes seriously the critical role we play in
getting money to places where and when it is most needed. We are
working with agents, governments, customers and employees to enable
global money movement and help ease the economic impact of
COVID-19. We are committed to helping residents by enabling
zero-fee1 transactions to send money to their loved ones,” added
Rajola.
Singapore is a major destination country for migrant workers and
a large remitter country in Asia, thus highlighting the importance
of remittance services for migrant workers.
Western Union is one of the world’s largest digital remittance
companies. To support social distancing, shelter-in-place and
restricted movement guidelines as a result of COVID-19, Western
Union digital money transfer services continue to be available in
over 75 countries. They can be paid out into a global network of
four billion accounts and wallets in more than 100 countries.
To keep our customers up to date on open Agent locations and
Agent hours, we are updating the company’s Agent network locator
three times a day. Customers can access the locator online or by
phone.
Additional COVID-19 related information can be obtained from our
dedicated COVID-19 customer resource center.
Customer Guidance
To send money from a Digital
location:
- Customer can call 6921 7799 and speak to a Customer Service
Representative (CSR)
- CSR will obtain and verify the necessary details
- Zero-fee1 will apply on all international money transfers
- Customers can fund their transaction via bank transfer - online
banking or ATM transfer, and send the transfer confirmation to the
CSR.
- CSR will proceed with completing the transaction and will
provide the customer with the MTCN number
To send money from a Retail
location:
- Customer visits Agent location. We encourage our customers to
please check the agent locator for the most accurate information,
and call before visiting to confirm availability of services and
hours of operation.
- Once you get to our agent location, you will be asked to
provide the following:
- Recipient details
- The exact amount you wish to send, plus the applicable
fees
- The country you are sending to
- A valid government-issued ID
- Zero-fee1 will apply on all international money transfers
For more information on how to send money online please visit
the FAQ Page on WU.com.
About Western Union
The Western Union Company (NYSE: WU) is a global leader in
cross-border, cross-currency money movement and payments. Our
omnichannel platform connects the digital and physical worlds and
makes it possible for consumers and businesses to send and receive
money and make payments with speed, ease, and reliability. As of
December 31, 2019, our network included over 550,000 retail agent
locations offering our branded services in more than 200 countries
and territories, with the capability to send money to billions of
accounts. Additionally, westernunion.com, our fastest growing
channel in 2019, is available in over 75 countries, plus additional
territories, to move money around the world. With our global reach,
Western Union moves money for better, connecting family, friends
and businesses to enable financial inclusion and support economic
growth. For more information, visit www.westernunion.com.
1 Western Union also makes money from currency exchange. When
choosing a money transmitter, carefully compare both transfer fees
and exchange rates. Fees, foreign exchange rates, and taxes may
vary by brand, channel, and location based on several factors. Fees
and rates subject to change without notice. 2 Please check the
Agent Locator link for the status of the nearest locations 3 The
zero-fee offer on WU.com and the Mobile App will extend beyond the
promotional period
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200430006090/en/
Western Union Asia-Pacific Karen Santos;
Karen.Santos2@westernunion.com
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