Tacoma Public Utilities Deploys Xylem Digital Technology Across Water and Electric Network
June 06 2024 - 10:15AM
Business Wire
Utility improves community resilience and
service offering with 300,000 advanced meters and communication
network
Building on the successful implementation of advanced metering
infrastructure (AMI) in their water department, Tacoma Public
Utilities (TPU) continues with deployment of advanced metering
infrastructure (AMI) for their power department.
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Tacoma Public Utilities improves
community resilience and service offerings with 300,000 advanced
meters and communication network from Xylem. (Photo: Business
Wire)
TPU deployed AMI technology from Xylem (NYSE: XYL), including
Sensus Stratus IQ™ residential electric meters and the FlexNet®
communication network, to improve operational efficiency and
customer service, and to support the area’s economic growth. The
improved network delivers 6.5 million registered reads each day,
giving customers the benefit of frequent billing with smaller
payments and rapidly improved response times.
“We no longer have to estimate meter reads because of access
issues, since the advanced meters are remotely managed. We receive
accurate data to appropriately bill customers and ensure efficient
customer service, especially during severe weather outages,” said
Sally Mohr, AMI program delivery director for TPU.
The upgraded infrastructure aided in storm recovery as recently
as January. After a violent storm with high winds and heavy
rainfall left thousands in the area without power, TPU restored
power within hours.
TPU also deployed bellwether ally® water meters and smart
gateways with pressure sensors to ensure near real-time pressure
management.
“We have already seen proactive pressure management help us
anticipate customer issues preemptively,” said Dan Martin, TPU
senior data analyst. “Recently, during routine maintenance, a
detected pressure fluctuation enabled our crew to address a lodged
rock in the valve within hours, averting potential customer
impacts.”
“Xylem has consistently demonstrated responsiveness, and we
appreciate that our team has direct visibility into our data,” said
Mohr. “This level of transparency ultimately empowers our customers
to take control of their bills and become active participants in
managing their water and electricity usage."
To learn more about how Xylem technology has aided TPU’s
proactive approach to utility expansion, read the full case
study.
About Xylem
Xylem (XYL) is a leading global water technology company
committed to solving the world’s critical water challenges with
innovation and expertise. Our 23,000 diverse employees delivered
combined pro forma revenue of $8.1 billion in 2023. We are creating
a more sustainable world by enabling our customers to optimize
water and resource management and helping communities in more than
150 countries become water secure. Join us at www.xylem.com and
Let’s Solve Water.
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Kim Genardo +1 (919) 417-2760 kim.genardo@xylem.com
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