CenterPoint Energy Receives High Ranking in J.D. Power 2009 Customer Satisfaction Study
October 27 2009 - 3:40PM
PR Newswire (US)
Company received top quartile ranking among 26 Midwest Region
natural gas utilities MINNEAPOLIS, Oct. 27 /PRNewswire-FirstCall/
-- CenterPoint Energy (NYSE: CNP) ranked among the top Midwest
Region utilities in the J.D. Power and Associates (J.D. Power) 2009
Residential Gas Utility Customer Satisfaction Study. CenterPoint
Energy has ranked among the top Midwest Region utilities for seven
of the past eight years the study has been conducted. (Logo:
http://www.newscom.com/cgi-bin/prnh/20020930/CNPLOGO) "We are proud
to rank high in overall customer satisfaction because we value our
customer's opinions about our ability to provide valuable products
and services, as well as, communicate important and relevant
information to meet our customers' needs," said David Baker,
division vice president of regional operations for CenterPoint
Energy. "I would like to thank our customers for continuing to rank
us in the top quartile for customer satisfaction for the fifth year
in row. I'd also like to thank our employees who continue to
demonstrate their commitment to our customers by providing
excellent customer service, demonstrating the value of natural gas,
and working hard in our communities as environmental stewards to
help our customers reduce consumption, helping them save energy and
money." The J.D. Power study is a comprehensive evaluation of
customers' attitudes in six different dimensions: corporate
citizenship, billing and payment, price and value, communications,
customer service and field service. CenterPoint Energy received top
scores by customers in the areas of customer service,
energy-related rebates and programs and field service. CenterPoint
Energy, Inc., headquartered in Houston, Texas, is a domestic energy
delivery company that includes electric transmission and
distribution, natural gas distribution, competitive natural gas
sales and services, interstate pipelines and field services
operations. The company serves more than five million metered
customers primarily in Arkansas, Louisiana, Minnesota, Mississippi,
Oklahoma and Texas. Assets total nearly $19 billion. With about
8,800 employees, CenterPoint Energy and its predecessor companies
have been in business for more than 135 years. In Minnesota,
CenterPoint Energy is the state's largest natural gas distribution
utility, serving nearly 790,000 customers in 260 communities. The
utility also operates a non-regulated business in Minnesota called
Home Service PlusĀ®. For more information, visit the Web site at
http://www.centerpointenergy.com/. For more information contact
Becca Virden Phone 612.321.4879 Pager 612.531.1234
http://www.newscom.com/cgi-bin/prnh/20020930/CNPLOGO
http://photoarchive.ap.org/ DATASOURCE: CenterPoint Energy, Inc.
CONTACT: Becca Virden of CenterPoint Energy, Inc., +1-612-321-4879,
Pager, +1-612-531-1234 Web Site: http://www.centerpointenergy.com/
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