Telewest Broadband Chooses Syntellect's VistaPayment For Credit Card Payments Over the Phone PHOENIX, Arizona, November 10 /PRNewswire/ -- VistaPayment Pilot Delivers Initial Cost Savings of 15% Syntellect Inc., a wholly owned subsidiary of Enghouse Systems Limited (TSX: ESL) and a global leader in speech-enabled self-service software solutions, today announced that Telewest Broadband has selected Syntellect's VistaPayment voice-enabled credit card payment system. The system has been deployed and went live on October 16, 2003. Telewest Broadband operates a telecommunications, Internet and cable television service across many locations in the UK and has over 1.7 million customers. VistaPayment enables Telewest Broadband to reduce the cost of credit card transactions by automating a function that is currently outsourced and by streamlining the company's collections strategy. Using voice recognition technology, VistaPayment also enables Telewest Broadband to deliver a consistent brand message to its customers through a custom designed Voice User Interface (VUI). "Last year we processed in excess of 1.9 million card payments manually," said Sean Risebrow, Telewest Broadband's head of billing strategy and development. "By automating this function we are able to focus on enhancing the customer's experience, reducing the costs associated with credit card payments, and achieving the goals we have set for the customer service team." "Telewest Broadband's implementation of VistaPayment represents another successful speech solution deployment by Syntellect, designed to address some of the most common challenges faced by enterprises every day," commented Chris White, managing director of Syntellect's UK operations. "As well as reducing operating costs, Syntellect worked with Telewest Broadband to design and develop a VUI. A properly designed Voice User Interface is an opportunity to reinforce and enhance brand and it's a chance to speak to customers in a way they would like to be spoken to. The element of persona is the key to creating a compelling, over-the-phone speech experience that callers appreciate and value." VistaPayment is part of the Vista suite of speech solutions that enable companies to quickly and easily realise the benefits of voice recognition for both the enterprise and its customers. More information can be found at www.syntellect.com . About Syntellect Inc. Syntellect, a wholly owned subsidiary of Enghouse Systems Limited (TSX: ESL), is a leader in providing speech-enabled, self-service solutions. Founded in 1984, Syntellect has sold more than 7,000 interactive voice response systems in 55 countries and delivered over 100 enterprise-class speech implementations. Vista, the company's fourth-generation voice application platform, is an open, standards-based software system that runs on the Windows(R) 2000 Server operating system and supports applications written in VoiceXML and Java. Syntellect offers business solution modules and reusable application components that enable companies to realize the benefits of speech-enabled self-service applications faster. For more information call us in the UK on +44 (0) 1628 897 500 or in the US at +1.800.788.2800 and say "Syntellect," or visit us on the web at www.syntellect.com or http://www.enghouse.com/ . About Telewest Broadband Plc. Telewest Communications plc, the broadband communications and media group, currently passes 4.9 million homes and provides multi-channel television, telephone and internet services to 1.72 million UK households, and voice and data telecommunications services to around 78,800 business customers. Its content division, Flextech, is the BBC's partner in UKTV. Together they are the largest supplier of basic channels to the UK pay-TV market with a portfolio that combines wholly owned and managed channels, including the eleven joint venture channels with the BBC. Web site: http://www.syntellect.com Diana M. Ferguson, +1-602-789-2884, dferguson@syntellect.com , or Katrin Henicz, +44-0-1628-897-500, khenicz@syntellect.com , both of Syntellect Inc.

Copyright