2nd UPDATE:Hotels Waive Cancellation Fees For Guests In Mexico
April 27 2009 - 7:39PM
Dow Jones News
Major hotel companies, in response to the swine-flu crisis, are
waiving cancellation fees for guests who had planned to stay at
their hotels in Mexico.
Marriott International Inc. (MAR), Starwood Hotels & Resorts
Worldwide Inc. (HOT), InterContinental Hotels Group PLC (IHG) and
Global Hyatt Corp. all said they will waive cancellation fees for
arrivals in Mexico.
Carolyn Hergert, an InterContinental Hotels spokeswoman, said
the company will waive fees for guests in the U.S and Canada "on a
case-by-case basis" and noted the company has seen a rise in
cancellations at its Mexico properties.
The Centers for Disease Control and Prevention issued a travel
advisory Monday recommending that Americans avoid all non-essential
travel to Mexico, where the outbreak was first seen. The new strain
of flu is suspected in 149 deaths so far in Mexico in a major
influenza outbreak that has taken on international dimensions, with
the World Health Organization warning of the possibility of a
global pandemic.
Meanwhile, the number of human cases of swine flu in the U.S.
has risen to 40, but with no fatalities so far.
"At this time, we have seen no material cancellations as we
continue to closely monitor the travel situation," Starwood said in
a statement.
Marriott said it has been meeting with local and national
agencies to discuss the pandemic flu issue.
"As part of our efforts, we have continued to review our
procedures, including education for our associates and procuring
extra supplies such as hand-sanitizing solutions and masks," said
Marriott spokesman John Wolf said in an email.
The mounting health crisis couldn't have come at a worst time
for the recession-battered lodging industry, which is grappling
with steep declines in consumer spending. The swine-flu concerns
fueled a selloff in hotel stocks Monday as Marriott International
fell 5% to $21.17 and Starwood dropped 10.9% to $18.55.
"Certainly it's bad timing...(for) an industry that's already
getting hurt," said Smedes Rose, an analyst at Keefe, Bruyette
& Woods.
Rose said it's too early to gauge how severely swine flu will
affect the hotel industry given uncertainty about how widespread
the virus will reach. He noted that the SARS epidemic in 2003 had a
big impact on RevPar, or revenue per available room - the key
performance measurement in the hotel industry.
-By A.D. Pruitt, Dow Jones Newswires; 201-938-2269;
angela.pruitt@dowjones.com
( Jennifer Corbett-Dooren contributed to this report)