KB Home Inland Valley Awarded NHQ Certification for Exceptional Quality and Customer Satisfaction
February 02 2006 - 11:30AM
PR Newswire (US)
Landmark Quality Management Program Provides Third-Party
Certification and Increases Customer Satisfaction UPPER MARLBORO,
Md., Feb. 2 /PRNewswire/ -- The NAHB Research Center today
announced the National Housing Quality (NHQ) Certification of KB
Home Inland Valley. Headquartered in Pomona, Calif., the local
division of national home builder KB Home, earned the designation
following a rigorous NAHB Research Center audit of the
implementation of their quality assurance systems. KB Home Inland
Valley is one of KB Home's many California divisions leading the
quality charge and joining the elite group of builders across the
nation who have successfully completed the distinguished NHQ
Certified Builder program since its launch in early 2005.
Additional KB Home divisions in other states are participating in
the program are working toward certification in 2006, signaling KB
Home's corporate-wide commitment to the NHQ program. Formally
launched at the 2005 International Builders' Show, the NHQ
Certified Builder program is designed to increase efficiency and
consistency in building practices. The program provides a rigorous
and complete review of a builder's business practices, and ensures
that all elements of the company's quality assurance system are
incorporated to provide greater customer satisfaction. To achieve
certification, KB Home's Inland Valley division conducted field and
office training to implement their quality program, work more
efficiently with their trade contractors, and maintain the
continuous improvement efforts required by all NHQ Programs. NAHB
Research Center president Michael Luzier said, "I am excited about
how the NHQ Certified Builder program is developing and the
increased efficiencies and customer satisfaction that participating
builders are achieving. This program will continue to play a vital
role the evolution of quality assurance in home building, and I
would like to thank KB Home's Inland Valley division for taking
part in it." KB Home -- Certified For Quality in California, and
Across the Nation KB Home's Inland Valley division delivered nearly
1500 homes, in 22 communities throughout the Inland Empire in 2005.
Even with such impressive production numbers, KB Home is not only
focused on building homes; customer service excellence remains a
top priority for the company. "Through participation in the NHQ
Program, KB Home Inland Valley can proudly demonstrate our
commitment to quality to our homebuyers and trade partners," said
Scott Laurie, KB Home's Inland Valley division president. "From the
beginning, KB Home has maintained a consistent focus on providing
superior service to our homebuyers throughout all phases of the
home buying process. Our status as an NHQ-Certified Builder further
demonstrates that commitment to quality and distinguishes our homes
from those of our competitors." KB Home has been a pioneer in
quality assurance in the home building industry. In November 2003,
KB Home Chairman and CEO Bruce Karatz announced that the company
would become the first large builder in the country to implement
the NHQ Certified Trade Contractor program nationwide. This
partnership will serve to provide greater efficiency, consistency,
and effectiveness to the benefit of KB Home's customers. As a
result of program implementation, all of KB Home's trade partners
will be required to complete quality assurance management training,
and are on their way towards achieving NHQ certification. About the
National Housing Quality Program: The NAHB Research Center launched
the NHQ Program in 1993. The NHQ Program has introduced many of the
concepts of the worldwide quality revolution to home building and
remodeling, and provides numerous opportunities for collaboration
among the various industry stakeholders. NHQ activities include the
Certified Builder Program, Certified Trade Contractor Program,
Manufacturer Training Certification program, and co-sponsorship of
the National Housing Quality Award Program. Builders interested in
starting on the path to quality certification can visit
http://www.nahbrc.org/quality, email ., or call Rita Knab, NHQ
program coordinator, at (800) 638-8556, ext. 6225. ABOUT THE NAHB
RESEARCH CENTER: Located in Upper Marlboro, Md., the NAHB Research
Center promotes innovation in housing technology to improve the
quality, durability, affordability, and environmental performance
of homes and home building products. Created over 40 years ago as a
subsidiary of the National Association of Home Builders (NAHB), the
NAHB Research Center has established itself as the source for
reliable, objective information and research on housing
construction and development issues. Through its various testing
and certification services, the Research Center seal is
internationally-recognized as a mark of product quality and an
assurance of product performance. ABOUT KB HOME: Building homes for
nearly half a century, KB Home is one of America's premier
homebuilders with domestic operating divisions in some of the
fastest-growing regions and states: West Coast-California;
Southwest-Arizona, Nevada and New Mexico; Central-Colorado,
Illinois, Indiana and Texas; and Southeast-Florida, Georgia,
Maryland, North Carolina, South Carolina and Virginia. Kaufman
& Broad S.A., the Company's publicly-traded French subsidiary,
is one of the largest homebuilders in France. In fiscal 2004, the
Company delivered homes to 31,646 families in the United States and
France. KB Home also offers complete mortgage services through
Countrywide KB Home Loans, a joint venture with Countrywide
Financial Corporation. Founded in 1957, and winner of the 2004
American Business Award for Best Overall Company, KB Home is a
Fortune 500 company listed on the New York Stock Exchange under the
ticker symbol "KBH." For more information about any of KB Home's
new home communities, call 888-KB-HOMES or visit
http://www.kbhome.com/. CONTACT: Daniel Weidman 310-231-4031
Kimberly Warren 800-638-8556, x6269 NOTE TO EDITORS ON STYLE USAGE:
To identify this company and its work correctly, first reference
should be "NAHB Research Center." If clarification of the acronym
is necessary, the phrase, "a subsidiary of the National Association
of Home Builders ," can follow. In subsequent mentions, "Research
Center" is the only acceptable and accurate alternative reference.
(KBH) DATASOURCE: NAHB Research Center CONTACT: Daniel Weidman of
KB Home, +1-310-231-4031, ; or Kimberly Warren of NAHB Research
Center, +1-800-638-8556, ext. 6269, Web site:
http://www.kbhome.com/ Web site: http://www.nahbrc.org/quality
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