Waterline Supports Growth and Invests in Operational Efficiency with Descartes’ Last Mile Delivery Solution
May 15 2023 - 6:45AM
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, announced
that Waterline, the UK’s largest supplier to the independent
kitchen specialist sector, is supporting business growth by
enhancing the operational efficiency of its fleet delivery and
customer service operations using Descartes’ cloud-based route
planning and optimization; pre-delivery customer email
notifications; and electronic proof-of delivery (ePOD) solutions.
With the solutions, Waterline has achieved a four percent reduction
in fleet mileage and decreased customer contact center enquiries by
50 percent.
“Waterline runs successful ecommerce, logistics and customer
service operations. However, in order to support our growth and to
continue to deliver exceptional customer service, we explored what
systems we could invest in to become more efficient. More effective
route planning, pre-delivery customer email notifications, and ePOD
all formed part of the answer,” said Matt Elborough, Head of
Logistics at Waterline. “Today, not only are we creating more
efficient routes and delivering goods more accurately, we’re
building better customer relationships too.
“Descartes has reduced our delivery route planning from a few
hours per day to a matter of minutes and enabled more effective
overnight runs. This has allowed us to focus on other areas of the
business, such as compliance management and driver training.
Further, since deploying Descartes’ pre-delivery customer email
notifications (with delivery ETAs) and ePOD, communication with
customers has improved, resulting in approximately 50% fewer calls
to our contact center. Having route planning and ePOD all on one
platform is a real advantage— deliveries and routes are planned,
executed and tracked all on one system.”
Part of its last mile delivery solution, Descartes’ route
planning and optimization solution reduces costs with more agile
and efficient routing. It helps to create a more sustainable fleet
operation by generating additional delivery capacity, reducing the
CO2 footprint, and eliminating the use of paper for manual
processes across the delivery operation. With strategic route
modelling capabilities, fleet operators can understand and optimize
their delivery and customer service strategies before executing
them. Descartes’ mobile application helps drivers perform their
daily routes, keeps managers aware of the progress and provides an
accurate estimated-time-of-arrival (ETA) to notify customers of
their deliveries. ePOD capabilities support customer service
excellence and order accuracy through real-time mobile
communication.
“Waterline has the right product and operational capabilities to
fulfill and ship to customers fast and accurately, and to continue
to deliver a great customer experience as it grows,” said Peio
Ribas, SVP Sales EMENAR at Descartes. “We’re delighted that our
route planning and optimization solution, pre-delivery customer
email notifications, and electronic proof of delivery are
supporting Waterline with more timely, accurate and efficient
deliveries.”
About Waterline
Waterline was established in 1985 and became part of the Crown
Imperial group of companies in 2011. It is the UK’s largest
supplier to the independent kitchen specialist sector. With its
distribution head office in Newport Pagnell and depots in Bolton
and Bristol, it is ideally located to satisfy customers'
requirements nationally. Waterline’s product portfolio comprises
the best brands in kitchen furniture, appliances, sinks, taps and
ancillary kitchen products. Please browse through its web site to
discover the world of Waterline and what it is able to offer its
customers. https://www.waterline.co.uk/
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, security and sustainability of
logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, track and help improve
the safety, performance and compliance of delivery resources; plan,
allocate and execute shipments; rate, audit and pay transportation
invoices; access global trade data; file customs and security
documents for imports and exports; and complete numerous other
logistics processes by participating in the world’s largest,
collaborative multimodal logistics community. Our headquarters are
in Waterloo, Ontario, Canada and we have offices and partners
around the world. Learn more at www.descartes.com, and connect
with us on LinkedIn and Twitter.
Global Media Contact Cara StrohackTel: +1(800)
419-8495 ext. 202025cstrohack@descartes.com
Cautionary Statement Regarding Forward-Looking
Statements
This release contains forward-looking information within the
meaning of applicable securities laws (“forward-looking
statements”) that relate to Descartes’ solution offerings and
potential benefits derived therefrom; and other matters. Such
forward-looking statements involve known and unknown risks,
uncertainties, assumptions and other factors that may cause the
actual results, performance or achievements to differ materially
from the anticipated results, performance or achievements or
developments expressed or implied by such forward-looking
statements. Such factors include, but are not limited to, the
factors and assumptions discussed in the section entitled, “Certain
Factors That May Affect Future Results” in documents filed with the
Securities and Exchange Commission, the Ontario Securities
Commission and other securities commissions across Canada including
Descartes’ most recently filed management’s discussion and
analysis. If any such risks actually occur, they could materially
adversely affect our business, financial condition or results of
operations. In that case, the trading price of our common shares
could decline, perhaps materially. Readers are cautioned not to
place undue reliance upon any such forward-looking statements,
which speak only as of the date made. Forward-looking statements
are provided for the purposes of providing information about
management’s current expectations and plans relating to the future.
Readers are cautioned that such information may not be appropriate
for other purposes. We do not undertake or accept any obligation or
undertaking to release publicly any updates or revisions to any
forward-looking statements to reflect any change in our
expectations or any change in events, conditions or circumstances
on which any such statement is based, except as required by
law.
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