Sangoma's Contact Center leverages the power of cloud
communications to streamline workflows, manage high-volume calling
and enhance overall user experience
MARKHAM, ON, March 15, 2022 /PRNewswire/ -- Sangoma
Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader
in delivering cloud-based Communications as a Service solutions for
companies of all sizes, recently added Temco Logistics, a premier,
white glove solutions provider delivering and installing home goods
since 1968, as a happy customer to the Sangoma family. Together
with their partner, Southern California Technology Solutions,
Sangoma was able to provide Temco with the communications
infrastructure their business needed to meet growing customer
demands while saving money and reducing complexities in the
process.
As Temco's business was growing, they were finding it
increasingly difficult to keep up with customer communications.
That challenge was further compounded by the lack of reliable and
flexible Contact Center as a Service (CCaaS) solutions for their
industry. Temco's previous system lacked stability, could not
handle their massive call volumes, and was difficult to use due to
inflexible queues.
To solve these problems, Temco switched to Sangoma's Contact
Center and dramatically improved their customer service
capabilities as well as overall agent experience with the
platform.
"Communication [with Sangoma] is outstanding. From sales to
support they always address my concerns and act quickly on them,"
said Rob Fiedler, Director of
Customer Experience at Temco Logistics. "This system is proving to
be one of the best I have ever used in my 15 years of managing call
centers. I have worked with systems that were far more expensive
but did not have the functionality and stability of Contact Center.
The initial startup cost was significantly less than other systems
I have deployed. The monthly costs have enabled me to keep my costs
lower than most BPO options, while still being able to provide
world class service."
Other highlights from their experience with Sangoma:
- Temco was impressed with the ease of operation, intuitive user
interface, and high value reporting capabilities included with the
Contact Center platform
- Contact Center could handle their call volumes with ease, which
averaged 20,000 to 40,000 calls a month, and as many as 91,000
calls during sales events
- Temco loves the ability to build and use new queues on the same
day, switch queues on the fly, and answer on-hold customer calls
using the call back feature
- Temco saved $40,000 on annual
labo
r costs, $20,000 on annual phone
costs, and were able to offer remote work options to 45% of staff,
which saved them even more in overhead costs
"Our cloud-based Contact Center solution was designed to solve
the most complex communications and customer service challenges
while still being easy to use," said Jim
Machi, Chief Product and Marketing Officer of Sangoma. "We
are proud to offer this solution to customers like Temco Logistics
who can benefit from the intuitive design, flexible queues, and our
end-to-end support."
To learn more about Contact Center, visit
www.Sangoma.com/Contact-Center.
About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering
value-based Communications as a Service (CaaS) solutions for
businesses of all sizes. Sangoma's cloud-based Services include
Unified Communication (UCaaS) business communications, Contact
Center as a Service (CCaaS), Video Meetings as a Service (MaaS),
Collaboration as a Service (Collab aaS), Communications Platform as
a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service
(FaaS), Device as a Service (DaaS), and Access Control as a Service
(ACaaS). In addition, Sangoma offers a full line of communications
Products, including premise-based UC systems, a full line of desk
phones and headsets, and a complete connectivity suite
(gateways/SBCs/telephony cards). Sangoma's products and services
are used in leading UC, PBX, IVR, contact center, carrier networks,
office productivity, and data communication applications worldwide.
Sangoma is also the primary developer and sponsor of Asterisk and
FreePBX, the world's two most widely used open-source communication
software projects.
Sangoma Technologies Corporation is publicly traded on the
Toronto Stock Exchange (TSX: STC) and Nasdaq (Nasdaq: SANG).
Additional information on Sangoma can be found at:
www.sangoma.com.
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SOURCE Sangoma Technologies Corporation
