ACI World and Cirium Partner on Landmark Data Collaboration to Strengthen World’s Leading Airport Service Quality Program
December 15 2023 - 6:21AM
Business Wire
Partnership solidifies ACI World’s commitment
to accuracy and reliability of customer experience data
Airports Council International (ACI) World and Cirium, a global
leader in aviation data analytics, begin a landmark collaboration
to strengthen the Airport Service Quality (ASQ) program—the world’s
leading airport customer experience measurement and benchmarking
program.
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the full release here:
https://www.businesswire.com/news/home/20231215816110/en/
ACI World and Cirium partner on landmark
data collaboration to strengthen world’s leading Airport Service
Quality program (Photo: Business Wire)
The ASQ program's methodology is renowned for its robustness,
ensuring the most accurate representation of airport traffic. In
recognizing the critical role that flight databases play in the
assessment of respondent sampling, Cirium will serve as the
reference database for flights supporting the ASQ
methodology—solidifying the ASQ program’s commitment to accuracy
and reliability. Cirium’s core platform provides details on more
than 35 million flights per year and covers 97% of scheduled
flights worldwide.
Compared to other programs in the aviation industry, the ASQ
program is based on live research via surveys gathered at the
airport—direct from the traveller—rating their satisfaction on the
day of travel. It serves as the basis for the annual ASQ Awards
which recognize the best airports for customer experience
worldwide, as selected by passengers.
ACI World Director General Luis Felipe de Oliveira said:
“With close to 400 participating airports in 95 countries, more
than half of the world’s travellers pass through an Airport Service
Quality (ASQ) airport—highlighting both the relevancy and
popularity of the program and airports’ commitment to the passenger
experience. Partnering with Cirium, a global leader in aviation
data analytics, makes business sense: we are two organizations
known for the accuracy of our data and the rigorousness of our
methodology and analyses. Leveraging Cirium’s database for flights
not only strengthens the operational aspects of the ASQ program,
but also establishes a foundation for collaborative growth and
innovation within the aviation industry.”
Cirium CEO Jeremy Bowen said: “Our partnership with ACI
World signifies our commitment to providing best-in-class data and
analytics to the global aviation industry. The industry already
relies on our extensive and trusted schedules data, but the
partnership with ACI World will provide even more extensive
coverage through the ASQ program and greatly benefit the
participating airports and travellers alike.”
About ACI
Airports Council International (ACI), the trade association of
the world’s airports, is a federated organization comprising ACI
World, ACI Africa, ACI Asia-Pacific and the Middle East, ACI
EUROPE, ACI Latin America and the Caribbean and ACI North America.
In representing the best interests of airports during key phases of
policy development, ACI makes a significant contribution toward
ensuring a global air transport system that is safe, secure,
efficient, and environmentally sustainable. As of January 2023, ACI
serves 712 members, operating 1925 airports in 171 countries.
About Cirium
Cirium is the world’s most trusted source of aviation analytics.
Through powerful data and analytics, coupled with decades of
industry experience, Cirium is enabling airlines, airports, travel
companies, aircraft manufacturers, and financial institutions,
amongst others, to make intelligent and informed decisions that
improve operations, grow revenues, and enhance customer
experiences.
Cirium is part of RELX, a global provider of information-based
analytics and decision tools for professional and business
customers. The shares of RELX PLC are traded on the London,
Amsterdam and New York Stock Exchanges using the following ticker
symbols: London: REL; Amsterdam: REN; New York: RELX.
For further information please follow Cirium updates on LinkedIn
or visit www.cirium.com.
Editor notes
- Learn more about the ACI Airport Service Quality (ASQ)
program.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231215816110/en/
Sabrina Guerrieri Director, Communications ACI World Telephone:
+1 514 373 1254 Email: mediarelations@aci.aero
Joe Hawke Director of Communications Cirium media@cirium.com
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