Outlook among CEOs, CIOs and CFOs
suggest inflation and rising interest rates spotlight a need for
improved CX in the billing and payment cycle between businesses
LAS
VEGAS, Sept. 27, 2022 /CNW/ - With inflation and
interest rates rising, Versapay, the leader in Collaborative
Accounts Receivable (AR), has published a new report today from
SuiteWorld, Oracle NetSuite's annual user conference,
revealing 1,000 C-suite executives' biggest economic concerns and
the impact the transaction experience has on cash flow.
The report surveyed 1,000 C-level executives at companies
with a minimum annual revenue of $100m on their digital transformation efforts.
The findings are segmented by C-suite office and show that 45% to
60% of C-level executives in a variety of roles rank inflation and
rising interest rates as top concerns for their businesses.
Additionally, when executives consider customer experience in their
payment process, a clear threat to the business emerged. The
findings indicate that over 70% of C-level executives, led by CEOs
at 77%, identify that the transaction process can negatively impact
customer experience, and ultimately cash flow.
At the heart of the transaction process problem is customer
communication. 99% of CEOs say disputes that hold up payments could
be resolved with better communication with the customer. Over
three-quarters of CFOs, CIOs and CEOs say they have more work to do
in digitizing their Accounts Receivable department to solve
this.
"For the first time in many years, we have the perfect storm of
inflation driving up costs while rising interest rates are making
working capital more expensive," said Craig
O'Neill, CEO at Versapay. "The imperative to optimize
working capital by accelerating the invoice-to-cash cycle has never
been greater and taking a customer-first approach will be the most
effective way to weather the storm."
Other highlights:
- 96% of the C-suite executives said they agree that there is
more work to be done to digitize accounts receivable
- 89% of all C-suite executives surveyed agreed that the C-suite
is only as good as their customer experience (93% of CEOs, 90% of
CFOs and 88% of CIOs)
- 81% of CEOs admit that accounts receivable processes can be a
source of negative customer experiences
- Nearly nine-in-ten (86%) CEOs state that their organization has
lost revenue due to confusion or conflicts that arose during the
invoice-to-cash process
For more details and insights regarding the survey results,
download the Wakefield +
Versapay State of Digitization in B2B Finance: Survey of 1,000
Executives Reveals Impact of Customer Experience on B2B
Payments report here.
About Versapay
Versapay is the leader in Collaborative Accounts Receivable. The
Versapay Collaborative AR Network is the first solution that
empowers the genius of teams by bridging the gap between suppliers
and buyers through a shared, digital experience. Owned by Great
Hill Partners, Versapay is based in Toronto with offices in Atlanta, London, Amsterdam, and Miami. With 8,000+ clients and 900,000+ buyers
engaged, Versapay handles 40+ million new invoices and drives $60+
billion in global payment volume annually.
Join the conversation at twitter.com/Versapay and
linkedin.com/company/versapay.
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SOURCE VersaPay Corporation
