Westcon Group Signs Distribution Agreement With AltiGen Communications
February 19 2014 - 4:53PM
Marketwired
Westcon Group Signs Distribution Agreement With AltiGen
Communications
Drives Opportunity to Expand Microsoft Lync Implementations in
Contact Centers Across EMEA
SAN JOSE, CA--(Marketwired - Feb 19, 2014) - AltiGen
Communications, Inc. (OTCQX: ATGN), a leading provider of
Microsoft-based Unified Communications solutions, is pleased to
announce that Westcon Group, a value-added distributor of
category-leading unified communications, network infrastructure,
data center and security solutions with a global network of
specialty resellers, today expanded its unified communications
portfolio to include AltiGen's MaxACD contact center for Lync
solution. This agreement allows EMEA partners to accelerate growth
of Microsoft Lync in their customers' contact centers.
With more than five million enterprise voice seats of Microsoft
Lync deployed to date, organizations around the world are
increasingly looking to implement contact centers in parallel to
more effectively manage communications. Eliminating complexity and
costs associated with installing and maintaining multiple products,
AltiGen simplifies the process via a unified, integrated platform.
The company's MaxACD offers a range of extensive features,
including an Enhanced Auto Attendant and IVR, Skills-Based Routing,
call recording and extensive reporting. The solution provides the
superior qualities that contact centers demand, as well as high
availability for business continuity.
"Microsoft Lync is a relatively untapped opportunity for contact
centres in EMEA, so our partnership with AltiGen will create
significant reseller opportunities in the region. AltiGen is
an expert in the contact center space with more than fifteen years
of technology innovation delivering comprehensive and integrated
software. This agreement allows us to further expand our vendor
portfolio, while enabling partners to significantly increase value
to their customers," comments David Grant, Senior Vice President
Westcon Convergence, EMEA.
AltiGen MaxACD supports contact centers from 5-256 agents and is
primarily used in departmental contact centres such as: IT Help
desk, sales, technical support, and customer services.
Cost-effective and easy-to-deploy in the contact center, the
solution removes the need for scripting or programming. AltiGen is
simple to configure with up to only 5x licence types required;
coupling this with an ability to virtualize the solution, the
contact center can be deployed on existing customer hardware
thereby reducing costs further. The platform also allows contact
center managers to measure, monitor and manage activities.
"During the past 12 months, we've seen significant growth in the
Lync Enterprise Voice market, and our ability to offer a contact
center solution that natively integrates to Lync adds real business
benefits. To be successful, we required a partnership with a high
profile distribution partner sharing our vision. Westcon's
commitment to complete support service to their customers from
design to delivery is exceptional and we are delighted to be
working with them," comments Paul Fullman, Vice President AltiGen
Communications, EMEA.
About Westcon Group Westcon Group, Inc. is a value added
distributor of category-leading unified communications, network
infrastructure, data center, and security solutions with a global
network of specialty resellers. Westcon's teams create unique
programs and provide exceptional support to accelerate the business
of its global partners. Strong relationships at every level of the
Westcon Group organization enable partners to receive support
tailored to their needs. From global logistics and flexible
customized financing solutions to pre-sales, technical and
engineering assistance, the company works with partners to respond
with agility and speed to changing market conditions so they can
achieve the fastest time to revenue. Westcon Group's portfolio of
market-leading vendors includes: Cisco, Avaya, Brocade, Polycom,
Check Point, and Blue Coat. For more information, please visit
www.westcongroup.com.
About AltiGen Communications AltiGen Communications, Inc.
(OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP
business phone systems and Unified Communications solutions. Having
more than 10,000 customers around the world, AltiGen solutions are
designed for high reliability, ease of use, seamless integration to
Microsoft infrastructure technologies, and are built on a scalable,
open standards platform. AltiGen's worldwide headquarters is in
Silicon Valley, California, with international operations based in
Shanghai, China. Local sales, service and support are provided by
AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Trademarks Copyright 2013 AltiGen Communications, Inc. All
rights reserved. Product names, logos, brands, and other trademarks
featured or referred to within this press release are the property
of their respective trademark holders.
Safe Harbor Statement This press release contains
forward-looking statements within the meaning of Section 21E of the
Securities Exchange Act of 1934, including, without limitation,
statements regarding: AltiGen's successful introduction through
Westcon Group for the MaxACD contact center solution, which offers
a range of extensive features, including an Enhanced Auto Attendant
and IVR, Skills-Based Routing, call recording and extensive
reporting; eliminating complexity and costs associated with
installing and maintaining multiple products and cost-effective and
easy-to-deploy in the contact center. The forward-looking
statements contained in this press release are also subject to
unknown risks and uncertainties, including but not limited to,
risks related to AltiGen's limited operating history. For a more
detailed description of AltiGen's performance, please refer to
AltiGen's audited Annual Report filed with the OTCQX
over-the-counter market for the fiscal year ended September 30,
2013. Since these statements involve risks and uncertainties and
are subject to change at any time, the Company's actual results
could differ materially from expected results. Forward-looking
statements speak only as of the date the statement was made. The
Company does not undertake any obligation to update any
forward-looking statements.
AltiGen Communications (QB) (USOTC:ATGN)
Historical Stock Chart
From Oct 2024 to Nov 2024
AltiGen Communications (QB) (USOTC:ATGN)
Historical Stock Chart
From Nov 2023 to Nov 2024
