LONDON, March 29, 2011 /PRNewswire/ -- Cognizant (Nasdaq:
CTSH), a leading provider of information technology, consulting,
and business process outsourcing services, today announced that it
is helping Marks & Spencer Group plc (OP: MAKSF), one of the
UK's leading retailers, improve operational efficiencies, drive
business effectiveness, and provide superior customer
experience.
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As part of a multi-year managed services contract, Cognizant is
providing end-to-end, integrated applications and infrastructure
management services to Marks & Spencer (M&S) supporting
mission-critical applications spanning multiple lines of business
and functional areas, such as procurement, supply chain,
forecasting, sales, stock replenishment, and financial
management.
"As a result of a number of service improvement initiatives
delivered by Cognizant over the last year, we are now more
confident about promising our business better system availability,
capacity, and stability," said Damone
Quigley, Head of Infrastructure and Application Services at
M&S. "Ever since our relationship began in 2009, both M&S
and Cognizant have demonstrated an open, trust-based relationship
that has created a strong foundation from which to deliver further
efficiencies and achieve more positive outcomes in the coming
years."
"A new generation of consumers, the millennials, is changing the
way consumer demands and preferences are expressed and fulfilled,
and brand value and product benefits are perceived," said
Sanjiv Gossain, Senior Vice
President and Head of the UK and Ireland Operations of Cognizant.
"This has led to increasingly virtualized and globalized business
and technology architectures, which are changing the retail
landscape significantly. We are committed to helping M&S
embrace new technologies and business processes to strengthen its
leadership position as a seamless multi-channel retailer and expand
its international business."
Cognizant's end-to-end, integrated service delivery provides
M&S with:
- Application support services delivering Level 2/3 support for
all applications that support all lines of business and are used by
end-users at stores, warehouses and head office.
- Remote IT Infrastructure Management (RIM) services based on IT
Infrastructure Library (ITIL) to drive operational efficiencies,
enhance the quality of service, and enable virtualization. It
encompasses a pre-built catalogue of productized services, a
sophisticated operations maturity model, and Cognizant's
proprietary RIM 2.0 managed services framework.
- Faster and more efficient resolution of incidents and problems
to increase system availability and stability, while proactively
monitoring and managing capacity and security provisions, and
governing all changes that get into production systems.
- Service continuity to ensure all systems have adequate
provisions and are ready to cope with any critical outages,
ensuring business continuity and operations.
- Operational Acceptance Testing to ensure high operability
across applications, infrastructure and networks.
- Non-Production Services to ensure environments are available
when required for timely delivery of projects.
About Cognizant
Cognizant (Nasdaq: CTSH) is a leading provider of information
technology, consulting, and business process outsourcing services,
dedicated to helping the world's leading companies build stronger
businesses. Headquartered in Teaneck, New
Jersey (U.S.), Cognizant combines a passion for client
satisfaction, technology innovation, deep industry and business
process expertise, and a global, collaborative workforce that
embodies the future of work. With over 50 delivery centers
worldwide and approximately 104,000 employees as of December 31, 2010, Cognizant is a member of the
NASDAQ-100, the S&P 500, the Forbes Global 2000, and the
Fortune 1000 and is ranked among the top performing and fastest
growing companies in the world. Visit us online at
www.cognizant.com or follow us on Twitter: Cognizant.
Forward-Looking Statements
This press release includes statements which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events that may not
prove to be accurate. Factors that could cause actual results to
differ materially from those expressed or implied include general
economic conditions and the factors discussed in our most recent
Form 10-K and other filings with the Securities and Exchange
Commission. Cognizant undertakes no obligation to update or revise
any forward-looking statements, whether as a result of new
information, future events, or otherwise.
SOURCE Cognizant