MEDirect Latino Selects TeleVantage(R) Advanced Call Center Support Systems for Its Customer Care Center
July 14 2005 - 9:18AM
Business Wire
MEDirect Latino Inc. (OTC:MLTO) http://www.medirectlatino.org,
announced today, the selection of Vertical Communications, Inc.'s
TeleVantage 6, to provide advanced comprehensive call center
support of the Company's in house customer care center, with
integrated phone and computer systems to take advantage of the
shift from proprietary to open systems that are transforming the
telecommunications industry and defining customer care. MEDirect
Latino is a rapidly growing, 3-year-old, federally licensed
national provider of direct-to-consumer Medicare reimbursed medical
products focused exclusively on chronic diseases afflicting the
Hispanic community in the United States and Puerto Rico. The
Company's customer care center provides a culturally specific and
demographically focused training program for its customer care
representatives to be able to serve the targeted healthcare market.
TeleVantage software and hardware integrated systems provides a
complete, cost-effective communications solution by integrating
into one unit, sophisticated voice services and high-performance
data networking. In addition, the system streamlines communications
with new applications and services that take advantage of the
convergence of voice and data increasing capacity of networks and
providing a migration path to voice over IP (VoIP). This system
integrates voice and data traffic over a single T1 line,
eliminating the need for multiple voice lines and providing greater
bandwidth at a competitive price. "The TeleVantage solution
provides a scalable, state-of-the-art, technical fit for our
multi-tired customer intake, customer service platform and database
management systems," stated Mr. Carlos Soler, MEDirect Latino,
Vice-President - Customer Care. "Healthcare is a business of
personal service, and demographically the MEDirect Latino customer
requires personal individualized attention to their needs.
Employing the TeleVantage system into our network allows my
customer care representatives to make appointment closes tailored
to the customers needs. The choice of TeleVantage provides an
important complimentary component to a very complex structure of
customer service. MEDirect Latino continues to define the standard
in the Hispanic Medicare reimbursable healthcare industry," Mr.
Soler further stated. The Company will host a conference call
update with brokers, fund managers and investors to be scheduled
for August. This call will discuss material events which are
occurring in the month of July and will include results from its
launch in Puerto Rico, national advertising roll-out and co-branded
manufacturing agreements. About MEDirect Latino MEDirect Latino
(OTC:MLTO) - http://www.medirectlatino.org - is a rapidly growing,
uniquely positioned provider of direct-to-consumer Medicare
reimbursed medical products focused exclusively on chronic diseases
afflicting the Hispanic community in the United States and Puerto
Rico. MEDirect is the only company positioned to serve the U.S.
Hispanic healthcare market as a direct-to-consumer Medicare
provider on an authentically national level. The Company's current
focus is the distribution of products for the treatment of Type II
diabetes specifically because of its disproportionate impact and
increasing diagnosis rate within the US Hispanic population, noting
an incidence of 120% higher than among non-Hispanic whites. Type II
diabetes was also targeted because of its unique status within the
Medicare reimbursement regime and because of its high degree of
correlation to other chronic conditions such as high blood pressure
and heart disease. These other conditions represent considerable
future market potential that will allow MEDirect to efficiently
scale its model by leveraging its existing client base and
infrastructure. The current Hispanic market for MEDirect's products
is conservatively estimated at approximately $650MM in the
continental United States. The size of the opportunity is
understated by such figures as an estimated 925,000 of the over 3.1
million Hispanics in the United States over 65 eligible to receive
Medicare benefits are currently collecting these benefits with an
estimate that over 1.4 million of those Medicare-eligible Hispanics
have diabetes (implying a potential continental U.S. market for
MEDirect products of approximately $1 billion). Forward-Looking
Statements: Statements about the Company's future expectations,
including future revenues and earnings, and all other statements in
this press release other than historical facts are "forward-looking
statements" within the meaning of section 27A of the Securities Act
of 1933, Section 21E of the Securities Exchange Act of 1934, and as
the term is defined in the Private Litigation Reform Act of 1995.
The Company's actual results could differ materially from expected
results. The Company undertakes no obligation to update
forward-looking statements to reflect subsequently occurring events
or circumstances. Should events occur which materially affect any
comments made within this press release; the Company will
appropriately inform the public.
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