SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of July 2024 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
| 99.1 |
NICE Actimize Named a Leader in the IDC MarketScape for Worldwide Enterprise Fraud Solutions 2024 Vendor
Assessment, dated July 3, 2024.
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| 99.2 |
NICE Announces International CX Excellence Award Winners, Demonstrating CX AI Mastery, dated July 9, 2024.
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| 99.3 |
Orange Cyberdefense Selects NICE CXone for Customer Service Excellence and Simplified Global Operations, dated July
10, 2024.
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| 99.4 |
NICE’s NTR-X Compliance Recording and Assurance Secures Transactable Solution Status in Microsoft’s Azure
Marketplace, dated July 16, 2024.
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| 99.5 |
NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report, dated July 17, 2024.
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| 99.6 |
State Attorney’s Office for Florida’s Eighth Judicial Circuit Automates Digital Evidence Management with NICE
Justice, dated July 23, 2024.
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| 99.7 |
NICE Actimize Positioned as Highest-Scoring Vendor in 2024 Quadrant Knowledge Solutions SPARK Matrix Know Your
Customer Report, dated July 24, 2024.
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| 99.8 |
NICE Actimize Named Most Innovative Client Onboarding & Lifecycle Management Platform by 2024 A-Team Innovation
Awards, dated July 30, 2024.
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| 99.9 |
NICE Named 2024 MetriStar Top Provider for Self-Service, Agent Assistant Applications and Workforce Optimization,
Highlighting the Platform Power of CXone, dated July 31, 2024.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf
by the undersigned, thereunto duly authorized.
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NICE LTD. |
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Name: |
/s/ Tali Mirsky |
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Title: |
Corporate VP, General Counsel and Corporate Secretary |
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Dated: August 8, 2024 |
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Named a Leader in the IDC MarketScape for
Worldwide Enterprise Fraud Solutions 2024 Vendor Assessment
NICE Actimize's IFM Enterprise Fraud Management platform uses Artificial Intelligence
and machine learning to develop and improve fraud prevention models and methodologies
Hoboken, N.J., July 3, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it has been named a Leader in the “IDC MarketScape: Worldwide Enterprise Fraud Solutions 2024 Vendor Assessment (March, 2024)”. For this analysis, IDC divided
potential key measures for success into two primary categories: capabilities and strategies. Among its assessments, the capabilities category looked at how well a vendor is building/delivering capabilities that enable it to execute its chosen
strategy in the market. The strategies category focused on high-level decisions and underlying assumptions about offerings, customer segments, and business and go-to-market plans for the next three to five years.
“NICE Actimize is the fraud solutions vendor of choice for nearly all the largest banks, across all regions, which makes it one of the most widely used fraud solutions,” explained Sean O'Malley, research director, IDC Financial Insights, Worldwide Compliance, Fraud and Risk Analytics Strategies and author of the report. “NICE Actimize uses artificial
intelligence capabilities and machine learning to develop and improve fraud prevention models and methodologies. NICE Actimize deals with real-time fraud prevention, anti–money laundering (AML) detection, and trade surveillance solutions.”
The report highlighted, “NICE Actimize's IFM Enterprise Fraud Management platform enables customers to leverage collective intelligence and cross-industry expertise accumulated by NICE Actimize to
protect its customers, avoid reputational damage, and safeguard financial institutions. This enables all financial institutions using IFM to benefit from what other financial institutions using the solution have learned and are learning as new fraud
typologies emerge and change.”
”NICE Actimize’s next generation Integrated Fraud Management applies artificial intelligence capabilities across the entire lifecyle for agile and efficient fraud detection,” said Craig Costigan, CEO, NICE Actimize. “When combining our investments in intelligent orchestration, network analytics and industry-leading case management powered by GenAI, we are strategically addressing our
financial institutions greatest challenges.”
In closing, the report noted, “NICE Actimize is in the process of launching its next-generation IFM (version 11) designed to use AI across the life cycle of fraud management with the goal of making
fraud prevention teams more accurate, agile, and efficient. Capabilities will include intelligent orchestration, network analytics, and alert and case management powered by GenAI.”
To learn more about NICE Actimize’s Enterprise Fraud Management powered by Pervasive AI click here.
IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research
methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in
which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and prospective vendors.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in
making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns;
changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East
that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S.
Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report
on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Announces International CX Excellence Award Winners, Demonstrating CX
AI Mastery
This year’s winners revolutionized the way they interact with their consumers through cloud, digital and AI
solutions
Hoboken, N.J., July 9, 2024 – NICE (Nasdaq: NICE) today announced the 2024 International CX Excellence Award winners. The winning organizations were
recognized at NICE’s recent Interactions International event in London. They were selected for their commitment to CX innovation to deliver effortless, personalized experiences that delight consumers and empower employees. Winners are leading
examples of the significant results organizations deliver by leveraging Enlighten’s purpose-built AI for CX and CXone’s interaction-centric platform.
The CX Excellence Award winners demonstrated remarkable results in one of 5 categories:
AI Trailblazer – Showcasing AI’s transformative potential, this award recognizes an organization creating real AI business value for their business, consumers
and employees by leveraging Enlighten’s purpose-built AI for CX. The winner is Harrods UK.
Digital Innovation – Recognizing the power of digital transformation, this award recognizes an organization leveraging the latest digital and AI technology to
treat its customers with the utmost level of personalized care. The winner is the Alzheimer’s Society.
Outstanding Cloud Realization – Celebrating the effective consolidation of CX operations onto CXone, this award recognizes organizations leveraging CXone’s
interaction-centric platform to improve efficiency and unify experiences across channels. The winners are Maxicare Philippines and ScS.
Outstanding Customer Experience – Applauding the use of the latest digital and AI solutions to deliver efficient, personalized, unattended and attended
interactions tailored to customer preferences, this award recognizes organizations going above and beyond to deliver exceptional customer experiences. The winners are Nespresso and BT.
Outstanding Employee Engagement – Recognizing commitment to empowering employees, this award goes to an organization leveraging Enlighten’s purpose-built AI
for CX to augment employee work to enable employees to work smarter and faster but not harder. The winner is Carnival UK.
Darren Rushworth, President, NICE International, said, “Each one of this year’s winners represents an inspiring success story of what happens when an
organization dedicates itself to transforming customer and employee experiences. These organizations are leading international markets with next-gen CX. What these winners have achieved motivates us at NICE to continue to innovate and deliver
cutting-edge solutions.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in
making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns;
changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East
that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S.
Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report
on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
Orange Cyberdefense Selects NICE CXone for Customer Service Excellence and
Simplified Global Operations
CXone enables a seamless and consistent digital experience for Orange Cyberdefense globally
Hoboken, N.J., July 10, 2024 – (Nasdaq: NICE) today announced that Orange Cyberdefense, a global cybersecurity company that provides a range of services and
solutions to protect organizations from cyber threats, has selected NICE CXone to simplify its mission-critical service operations for its customers across nine countries and sixteen sites, enabling fast, seamless, and consistent CX for all clients
globally.
Orange Cyberdefense chose NICE CXone for its convergence power and completeness, allowing them to remove lingering silos across all service operations, provide transparency into the customer and
agent experience, and create an advanced future proof CX operation. Through the power of NICE CXone, Orange Cyberdefense has simplified its infrastructure to route interactions based on skills and language and reduce the number of manual touchpoints
to ensure 24/7 high-quality assistance regardless of location. With all users connected to one easy-to-use platform, agents can collaborate with teams globally while continuing to work in a hybrid mode. CXone significantly improves agent empowerment
and offers a differentiating customer experience.
“I’m excited to see how our customer experiences and company are evolving with NICE CXone,” said François Borlido, CIO, Orange Cyberdefense. “Due to the
nature of our business, we strive to deliver the highest possible quality service to our customers around the clock. As customer behaviors change due to the new digital demands, we must ensure we not only keep up with expectations but exceed them.
With one integrated platform, I believe our customer experience will improve beyond what I already thought was possible. Working with NICE and Orange Business, I feel confident that we will be able to anticipate and prepare for future needs.”
“Like many large companies, Orange Cyberdefense has experienced information silos across services, technologies, and teams from M&A growth,” said Darren
Rushworth, President, NICE International. “NICE’s purpose-built AI helped knock down these silos by connecting agents and integrating with other systems to create consistency across customer experiences. We are excited to assist in Orange
Cyberdefense’s digital future as they protect organizations from cyber threats.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.4
NICE’s NTR-X Compliance Recording and Assurance Secures
Transactable Solution Status in Microsoft’s Azure Marketplace
NTR-X’s status on the Microsoft Azure Marketplace accelerates time to market and value for
customers seeking to boost compliance recording and assurance capabilities
Hoboken, N.J., July 16, 2023 – NICE (Nasdaq: NICE), announced today that its NTR-X Compliance Recording and Assurance
Solution has secured transactable solution status in Microsoft’s Azure Marketplace. NICE NTR-X, a fully integrated, cloud-ready, next-generation compliance recording and assurance solution, is part of NICE Compliancentral, the industry’s first
end-to-end communication and trade compliance suite.
NICE NTR-X and all other Compliancentral solutions are now available for purchase through Microsoft Azure Marketplace and AppSource. As an eligible solution on Azure Marketplace, NICE NTR-X and
Compliancentral software customers can leverage the benefit of their pretax purchase contributing 100% towards their Microsoft Azure Consumption Commitment (MACC).Through Microsoft Azure Marketplace, customers around the world can easily find, buy,
and deploy partner solutions they can trust, all certified and optimized to run on Azure.
"The continued NICE partnership and collaboration with Microsoft, along with NICE’s new status as a transactable solution on the Microsoft Azure Marketplace, accelerates time to market and value for
customers seeking to boost their compliance recording and assurance capabilities," said Chris Wooten, EVP, Vertical Markets, NICE. "This is a competitive differentiator because not only do we offer NTR-X, our
all-in-one Compliance Recording and Assurance platform, as transactable, we also offer Compliancentral, the industry’s first end-to-end communication and trade compliance suite. During these uncertain times, we’re incredibly proud to be providing
financial firms with the broadest and deepest compliance coverage available."
NICE Compliancentral unifies communications capture, archiving and surveillance into a single, robust cloud compliance platform, thereby eliminating costly integrations and ensuring interoperability.
Consisting of three integrated solutions, Compliancentral also includes ARCHIVE-X, which securely stores all regulated employee communications data in a single application for records lifecycle management and regulatory records retention, and
SURVEIL-X Communication, which offers one surveillance solution to monitor all regulated employee communications to effectively spot misconduct at its source and eliminate regulatory risk.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, +1 646-408-5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax
liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report
Metrigy report recognized the power of CXone’s completeness and AI capabilities enabling organizations to
deliver the ultimate customer experience
Hoboken, N.J., July 17, 2024 – NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in Metrigy’s 2024 Contact
Center-as-a-Service (CCaaS) Platforms report out of a total of 18 companies evaluated. Additionally, NICE was recognized as a Top Provider for Voice of the Customer and On-Premises Contact Center Platforms. The MetriStar Award is based on both
customer ratings and quantitative metrics correlating the use of providers’ offerings with measurable business success. NICE’s top positioning is the result of high customer sentiment scores and customer- documented business success with CXone by
evaluated customers.
Through this comprehensive study, which included surveying nearly 1,600 CX leaders, Metrigy assessed technology adoption plans, spending trends, provider adoption rates, applications in use, provider
ratings, business success, and more. NICE received top scores in reliability of service, integrations with key apps or platforms, AI capabilities, value, and customer service. This demonstrates the value that CXone’s interaction-centric platform is
driving for NICE customers, enabling organizations to effectively manage every interaction, assisted and unassisted, across every channel, voice and digital.
Robin Gareiss, CEO & Principal Analyst, Metrigy, said, “The CCaaS space has changed dramatically over the last year. CX AI is transforming what
organizations can deliver from their CCaaS platform. NICE’s positioning in this report demonstrates NICE’s commitment to its customers by delivering continued innovation on CXone to drive exceptional customer and employee experience.”
Barry Cooper, President, CX Division, NICE, said, “CXone provides a unified interaction-centric platform that converges rich CX capabilities and leverages
Enlighten, NICE’s award-winning AI purpose-built for CX, to drive improved experiences for consumers and employees. We are honored for this recognition as a 2024 Top Provider for CCaaS, demonstrating the power of CXone and Enlighten in driving
next-gen CX.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,”
“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud
Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional
acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
State Attorney’s Office for Florida’s Eighth Judicial Circuit Automates
Digital Evidence Management with NICE Justice
The AI-powered solution will allow the office to redirect more time and effort into
prosecuting cases through digital evidence management automation
Hoboken, N.J., July 23, 2024 – NICE (Nasdaq: NICE) today announced that the Florida’s State Attorney's Office for the Eighth Judicial Circuit will be
deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to move cases through the criminal justice system faster. Through its deployment of NICE Justice, the State Attorney's
Office, under the leadership of State Attorney Brian S. Kramer, aims to redirect more time, energy and effort into prosecuting cases by automating its management of growing digital evidence. The Office handles approximately 18,000 felony, misdemeanor
and juvenile cases annually.
The cloud-based NICE Justice solution digitally transforms how prosecutors’ offices manage discovery, receive and share digital evidence, and create their work product and trial exhibits. Freed from
dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice features built-in AI and automation capabilities for
managing digital evidence that include automated case building, object detection, video and audio transcription and translation, optical character recognition (OCR), analytics and finding evidence and case connections.
Brian S. Kramer, State Attorney for the Eighth Judicial Circuit, said, “With NICE Justice, our attorneys and staff will be able to redirect more time, energy
and effort into prosecution-oriented activities, instead of managing digital evidence. In addition to supporting successful prosecutions, NICE Justice is going to help us move cases through the criminal justice system faster. Everyone benefits from
timelier justice, including courts, defendants and victims, and communities and taxpayers as well.”
Chris Wooten, Executive Vice President, NICE, said, “Whether you are prosecuting cases or defending clients, digital evidence is central to the truth. But as
evidence volume and complexity grows, managing it the same old way is bogging everyone down. Whether trying to win criminal cases or defend them, with NICE Justice, everyone in the criminal justice system can work more efficiently and make decisions
based on the full set of facts.”
Staffed by 41 prosecutors and 80 support staff, the State Attorney's Office for the Eighth Judicial Circuit has been inundated by rapidly expanding digital evidence. The Office received 26,000
evidence files per month in 2023, a 24 percent increase over the prior year. Complicating matters further, the Office works with 26 law enforcement partners who use different methods and evidence systems, requiring Office staff to manually download,
upload, transfer, or import evidence in various inefficient ways.
NICE Justice will standardize and automate how the Office manages this growing volume of digital evidence, starting with evidence intake. Law Enforcement agencies can now upload their digital
evidence to the cloud through a single, secure online portal. NICE Justice also integrates with various shared drives, case management, in-car, and body-worn video systems to automatically ingest and deposit evidence into the correct digital case
folders, where it is immediately accessible for viewing.
In addition to boosting efficiency, NICE Justice will enable assistant state attorneys
and staff to meet tight discovery deadlines and produce a better product for successful prosecution of cases. The solution features built-in capabilities for transcoding and redacting video, creating clips, inserting annotations, organizing images,
transcribing audio and video, sequencing evidence on timelines, and digitally sharing evidence with defense attorneys in a single click.
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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• |
Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About the State Attorney's Office for the Eighth Judicial Circuit
Under the leadership of State Attorney Brian Kramer, the State Attorney’s Office for the Eighth Judicial Circuit (Florida) prosecutes felony, misdemeanor and juvenile crimes within the counties of
Alachua, Baker, Bradford, Gilchrist, Levy and Union, which cover 4,300 square miles and geographically span from the Gulf Coast to the Georgia border. Staffed by 41 prosecutors and 80 support staff, the Office serves a population of 415,000
constituents. The Eighth Judicial Circuit is one of twenty trial court circuits in the State of Florida. More info at https://www.sao8.org/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts,
digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the
truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed
across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,”
“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud
Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional
acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Actimize Positioned as Highest-Scoring Vendor in 2024 Quadrant Knowledge
Solutions SPARK Matrix Know Your Customer Report
NICE Actimize CDD-X and X-Sight Onboard offers comprehensive identity verification,
integrating with industry point solutions and existing IDV providers
Hoboken, N.J., July 24, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked by global
advisory and consulting firm Quadrant Knowledge Solutions as a top performing Know Your Customer/Customer Due Diligence (KYC/CDD) Leader in its recently released “SPARK Matrix™: Know Your Customer (KYC) Solution, 2024” report. The Quadrant
Knowledge Solutions study, which provides competitive analysis and a ranking of 22 KYC vendors, scored NICE Actimize and its consolidated KYC/CDD solutions the highest across both technology excellence and customer impact performance parameters.
To download a copy of the complimentary report, please click here.
The Quadrant Knowledge Solutions KYC SPARK Matrix™ report noted, “NICE Actimize CDD-X and X-Sight Onboard offers comprehensive identity verification by integrating with various industry point
solutions and existing IDV providers, providing users with a multi-modal view of an applicant's identity risk. Using advanced machine learning models, the solution assesses a wide range of risk attributes across different identity modalities to
distinguish legitimate customers from potentially risky elements like stolen or synthetic identities.”
“Key differentiating factors for the NICE Actimize KYC solutions suite encompass advanced risk assessment capabilities. This includes Entity Centric Risk profiling and scoring, which offers a
comprehensive view of entities while considering transaction and screening risks,” said Siddharth Arya, Analyst, Quadrant Knowledge Solutions. “By emphasizing an extensive partner ecosystem, dedicated R&D
investment, continuous growth strategy, and in-house expertise, NICE Actimize ensures a comprehensive and innovative suite of solutions tailored to meet evolving market needs and regulatory requirements.”
The Quadrant Knowledge Solutions SPARK Matrix report also stated, “Additionally, CDD-X employs comprehensive Network Analytics, utilizing a graph database to visualize relationship networks between
direct and indirect parties, enhancing risk assessment capabilities. The graph database synchronizes with Actimize data sources, allowing for the storage and management of discovered connections. This enables users to navigate networks and identify
high-risk relationships or suspicious network activity efficiently, enhancing the speed and accuracy of risk assessments.”
“NICE Actimize’s AI-powered KYC/CDD solutions and its X-Sight Onboard capabilities address some of financial institutions greatest challenges,” said Craig Costigan,
CEO, NICE Actimize. “Our risk-based approach to CDD enables the FI to take a continuous approach to managing risk throughout the customer life cycle to make confident and informed decisions.”
The Quadrant Knowledge Solutions report concluded, “NICE Actimize’s CDD-X platform offers users sophisticated risk scoring capabilities allowing users to define precise risk segments for customers,
enhancing accuracy in risk scoring by applying different weights to different customer segments. The solution provides a comprehensive risk assessment framework with multiple predefined industry-standard risk factors, including account type,
geographic location, behavioral trends, and more.”
For additional information: to read more about NICE Actimize’s comprehensive CDD-X Customer Due Diligence solution, please click here.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At
Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverable is designed to provide comprehensive information and strategic insights for
helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently
ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The
company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and
insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, ET media@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in
making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns;
changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East
that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S.
Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report
on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Named Most Innovative Client Onboarding & Lifecycle Management
Platform by 2024 A-Team Innovation Awards
The award highlighted NICE Actimize X-Sight Onboard, its advanced
analytics and fully automated workflows
Hoboken, NJ, July 30, 2024 - NICE Actimize, a NICE (NASDAQ: NICE) business was named a category winner as
‘Most innovative Client Onboarding & Lifecycle Management” solution in A-Team Group's 2024 Innovation Awards competition. The winners for these awards were selected by A-Team Group’s editorial team and Innovation Advisory Board made up of
key executives in the financial technology space.
The winning solution, NICE Actimize X-Sight Onboard, offers comprehensive onboarding and Client Lifecycle Management (CLM) for regulated
institutions. This platform fully automates the client onboarding process to enhance client experience, and ensure regulatory compliance while realizing faster time to revenue.
A prominent international banking and wealth management firm chose NICE Actimize’s X-Sight Onboard to fully automate the onboarding process including
integration with its CRM system and data providers. The result was a 300% increase in team productivity with the time to onboard reduced from weeks, to less than one day.
The platform’s straight-through processing and advanced analytics, fully automated workflows, and enforced regulatory compliance based on client type, product and jurisdiction resulted in accelerated
client onboarding times, significantly increased team efficiencies and the elimination of backlogs.
Angela Wilbraham, CEO at A-Team Group, and host of the 4th annual A-Team Innovation Awards 2024 commented, “Many congratulations to NICE Actimize in winning
the Most Innovative Client Onboarding and Lifecycle Management Solution award in recognition of their achievement in delivering high levels of innovation to financial institutions. They should be deservedly proud of this accomplishment.”
“A smooth onboarding experience is the lifeblood for any financial institution,” said Craig Costigan, CEO, NICE Actimize. “Comprehensive onboarding impacts
growth, draws new customers and drives revenue. We have seen how our automated approach to client onboarding sets the stage for a more efficient process.”
For further information on NICE Actimize’s X-Sight Onboard platform, please click on the link here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently
ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The
company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and
insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax
liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
NICE Named 2024 MetriStar Top Provider for Self-Service, Agent Assistant
Applications and Workforce Optimization, Highlighting the Platform Power of
CXone
Metrigy recognizes Enlighten’s purpose-built AI for CX for augmenting employee experience and driving effortless self-service
Hoboken, N.J., July 31, 2024 – NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in the 2024 Metrigy reports
for Self-Service, Agent Assist Applications, Workflow Automation Tools and Workforce Optimization Suites. The MetriStar Award’s value is based on both customer ratings and quantitative metrics correlating the use of providers’ offerings with
measurable business success. NICE’s top positioning is the result of high customer sentiment scores and customer documented business success with NICE’s cloud platform and suite of workforce engagement management (WEM) and Enlighten solutions by
evaluated customers.
Driving more intelligent self-service, Enlighten’s purpose-built AI for CX has transformed organizations’ knowledge management systems, enabling organizations and their employees and consumers to get
the information they need without waiting or manually searching. Enlighten Autopilot, NICE’s flagship AI-powered self-service solution, integrates across a brand's CX ecosystem to fully resolve customer needs in a personalized, conversational
approach. Autopilot trains virtual agents to generate accurate, conversational responses leveraging conversational data from historical voice and text interactions and best practices from top agents. Autopilot not only improves self-service but also
automates repetitive interactions so agents can focus on more complex interactions.
NICE’s top positioning for WEM is reflected in Enlighten Copilot’s competitive differentiation in the market as an industry leading copilot for CX. Enlighten Copilot utilizes purpose-built AI for CX
to analyze interactions in real-time to deliver next-best actions and targeted coaching to improve employee performance, empowering both employees and supervisors with purpose-built solutions to address their most urgent needs. Additionally,
Enlighten Actions enables CX leaders to have a 360-degree view of CX operations, pinpointing optimal areas for automation and adjusting workflows in the moment to ensure peak efficiency. NICE delivers the leading comprehensive suite of WEM solutions,
leveraging Enlighten to drive accelerated business results.
Robin Gareiss, CEO & Principal Analyst, Metrigy, said, “Organizations have the responsibility of delivering positive experiences for both consumers and
employees. Enlighten drives organizations to deliver to the needs of every CX stakeholder including consumers, employees, supervisors and CX leaders. Enlighten’s purpose-built AI for CX is differentiated from other offerings in the market because of
its ability to generate accurate, appropriate and relevant answers for employees and consumers alike, improving operations and driving powerful results across the business.”
Barry Cooper, President, CX Division, NICE, said, “The role of the agent is transforming for the better because of NICE’s CX AI. At NICE we have developed our
AI to both augment and offload employee work, enabling happier employees and customers. With technology like Enlighten Autopilot we’ve delivered next-gen self-service, letting customers resolve more issues easily on their own. And with Enlighten
Copilot, agents have a by-their-side AI companion, guiding them through every interaction. These two forces, automated and augmented intelligence, are driving the future of CX.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s
#1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,”
“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud
Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional
acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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