28-day
billing
Resolution 121/17/CONS, of March 2017, with which
AGCom supplemented its resolution 252/16/CONS, constitutes the concluding act of a regulatory process that has always had the sole purpose of safeguarding price transparency and comparability of economic terms and conditions.
Said resolution 121/17/CONS,
inter alia
, introduced instructions on billing intervals for telephony, prescribing, specifically for fixed telephony,
that the interval should be monthly, or multiples thereof, and, for mobile telephony, that it should be at least four-weekly.
TIM appealed Resolution
121/17/CONS to the Regional Administrative Court, alleging that AGCom was exceeding its powers. The judgment rejecting the appeal was published on 12 February 2018, and the grounds for this were published on 4 May 2018. TIM appealed this
judgment to the Council of State on 18 June 2018.
During December 2017, with its Resolution 499/17/CONS, AGCom confirmed that TIM had breached the
provisions of Resolution 121/17/CONS in not having adopted a cycle of renewal of fixed telephony offers and billing at monthly intervals or multiples thereof, and fined TIM 1,160,000 euros, ordering it to make provision - when the billing cycle was
restored to monthly intervals or multiples thereof - to return the amounts corresponding to the fee for the number of days that, from 23 June 2017, had not been used by the users in terms of the supply of service due to the misalignment of the
four-weekly and monthly billing cycles.
TIM also appealed this second resolution to the Regional Administrative Court of Lazio, asking for its
precautionary suspension which, on February 22, 2018, was accepted by the Regional Administrative Court of Lazio limited to the part relating to the reimbursement orders.
Furthermore, law no 172 of December 4, 2017 decreed that contracts for the supply of electronic communications services should obligatorily prescribe
that the renewal of offers and the billing of services be based on a month, or multiples thereof.
TIM adapted to this order within the period of time
prescribed by law, namely within 120 days of the date it came into force (5 April 2018).
On March 7, 2018, TIM was notified of another resolution
(Resolution 112/2018/CONS) in which AGCom (i) ordered the Company to postpone, for fixed telephony services only, the due date of bills issued after the restoration of monthly billing by a number of days equal to those that had presumably been
lost from June 23, 2017 onwards due to the four-weekly billing cycle; and (ii) revoked the preceding resolution 499/17/CONS in the part in which TIM was ordered to repay the amounts presumably lost from June 23, 2017 onwards, with the
four-weekly billing cycle.
The aforementioned resolution was challenged by TIM on March 16, 2018, with an additional submission triggered as part of
the appeal against resolution 499/17/CONS, with a request for single precautionary measures, which was provisionally granted until the hearing before the Council on 4/11/2018, with a presidential decree published on 3/26/2017.
After the notification by AGCom on April 9, 2018 of presidential decree 9/18/PRES - which amended resolution 112/18/CONS in those parts prescribing that
the deferment of billing had to take place when the billing cycle was restored to monthly intervals, or multiples thereof, also ordering that the timescales for complying with the order would be identified after hearings with the operators and the
main consumer protection associations - TIM and the other operators affected by the presidential decree withdrew their application for precautionary measures.
On May 7, 2018, TIM also appealed AGCom presidential decree no. 9/18/PRES and Resolution no. 187/18/CONS which ratified this decree. On July 3,
2018, AGCom published new resolution 269/18/CONS, with which it set December 31, 2018 as the date by which the operators must return to their fixed network customers a number of days of service equal to those eroded as an effect of 28 day
billing, or propose to the affected customers any alternative compensatory measures, after having notified them to AGCom. In line with the actions it has undertaken and the arguments it has made so far. TIM, in keeping with actions taken and
arguments made, intends to appeal this resolution. In September 2018, TIM also appealed Resolution no. 297/18/CONS in which AGCom imposed a fine of 696,000 euros for having continued to use invoicing and the weekly renewal of offers as from
2/16/2018 in violation of AGCom Resolution 121/17/CONS.
The merits hearing has been set for November 14, 2018.
Finally, on February 19, 2018, AGCM initiated the
I-820
preliminary investigation against the companies TIM,
Vodafone, Fastweb,
Wind-Tre
and the ASSTEL category association to verify the hypothesis of the existence of an agreement restricting competition between the main fixed and mobile telephony operators in order
to coordinate the respective commercial strategies, thereby violating Article 101 of the TFEU.
The presumed coordination, according to the opening
provision of the proceedings by AGCM, would take the form of implementation of the obligation introduced by Article
19-quinquiesdecies
of Decree Law 148/2017 (converted by Law 172/2017) which requires
operators of electronic communication services to send out monthly (or monthly multiples) bills and renewed offers for fixed and mobile services.
On
21 March 2018, AGCM issued a provisional precautionary measure against all the operators involved in the proceedings with which it ordered the suspension, pending the proceedings, of the implementation of the agreement concerning the
determination of repricing communicated to users at the time of reformulating the billing cycle in compliance with Law 172/17 and to independently redetermine its commercial strategy. The order with which AGCM confirmed the precautionary measure was
published on April 13, 2018.
On June 12, 2018, TIM filed an appeal with the TAR for AGCM precautionary measure no. 27112 dated April 11,
2018 to be set aside.
In its session on June 27, 2018, AGCM took note of the brief submitted by TIM regarding compliance with the precautionary
measure.
The date by which the case is to be closed has been set for March 31, 2019.
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Interim Management Report
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Disputes and pending legal actions
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55
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at September 30, 2018
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