TIDMVOD
Vodafone Group Plc
13 November 2023
13 November 2023
VODAFONE ANNOUNCES STRATEGIC PARTNERSHIP WITH ACCENTURE TO
ACCELERATE
THE COMMERCIALISATION OF ITS SHARED OPERATIONS
-- Vodafone is accelerating its transformation to commercialise
its market leading shared services operations
-- Accenture to invest EUR150m in new shared services entity for
an undisclosed minority interest
-- The partnership taps into Accenture's world class technology,
industry and transformation services, and talent development
expertise
Vodafone Group Plc ("Vodafone") announced today its intention to
create a strategic partnership with Accenture to commercialise
Vodafone's shared operations to accelerate growth, enhance customer
service and drive significant efficiencies for Vodafone's operating
companies and partner markets, as well as create new career
opportunities for its people.
The strategic partnership will build on Vodafone's market
leading shared services unit, Vodafone Intelligent Solutions
(_VOIS), to create a scaled, commercially driven and more efficient
organisation with high quality services and enhanced speed to
market for its portfolio of offerings. Under this new model for the
industry, Vodafone will retain majority interest, management
control and sourcing decisions.
The new unit will utilise Accenture's world class technology and
transformation services such as its digital solutions and
platforms, and deep AI expertise. It will also tap into Accenture's
well-known learning capabilities to continuously create new
skilling and career paths for its people. Accenture will invest in
the order of EUR150m for a minority stake in the partnership.
"Today's announcement is a significant development for Vodafone
as we change and simplify the way we work to better serve our
customers and drive growth," said Margherita Della Valle, Group
CEO, Vodafone. "The partnership with Accenture opens up new
opportunities for our company and our people. We're excited about
the potential of our new commercial shared services organisation
and the potential to serve not only Vodafone's own markets but our
Telco partners across the industry."
"We are proud to have partnered with Vodafone for over 20 years
across many strategic programs. We are excited to take our
partnership to a new level with this ground-breaking joint venture
that will help power Vodafone's reinvention and create significant
value for their operating companies, partner markets and
employees," said Julie Sweet, Chair and CEO, Accenture. "This move
speaks to their ambition to work in entirely new ways, reduce
structural complexity, open avenues for growth, create better
experiences for their customers and provide additional career paths
for their people."
By leveraging the brands, investments, scale, strengths, and
expertise of both companies, the strategic partnership will build
on over a decade of high-performance expansion and will empower
Vodafone's transformation by creating a more agile and efficient
organisation that will enable its strategy to focus on customers,
simplicity, and growth. Vodafone and Accenture have signed a
Memorandum of Understanding, and the strategic partnership is
subject to completion of the definitive agreements, which are
expected to be completed in the Spring of 2024. The partnership
will commit to deliver best in class service levels and innovation
to Vodafone Group through a long-term agreement, demonstrating the
deep partnership commitment between Accenture and Vodafone and the
comprehensive services portfolio that the new organisation will be
able to offer.
- ends -
For more information, please contact:
Investor Relations Media Relations
Investors.vodafone.com Vodafone.com/media/contact
ir@vodafone.co.uk GroupMedia@vodafone.com
Registered Office: Vodafone House, The Connection, Newbury,
Berkshire RG14 2FN, England. Registered in England No. 1833679
About Vodafone
Vodafone is the largest pan-European and African telecoms
company. Our purpose is to connect for a better future by using
technology to improve lives, digitalise critical sectors and enable
inclusive and sustainable digital societies.
We provide mobile and fixed services to over 300 million
customers in 17 countries, partner with mobile networks in 46 more
and are also a world leader in the Internet of Things (IoT),
connecting over 167 million devices and platforms. With Vodacom
Financial Services and M-Pesa, the largest financial technology
platform in Africa, we serve more than 71 million people across
seven countries.
We are committed to reducing our environmental impact to reach
net zero emissions by 2040, while helping our customers reduce
their own carbon emissions by 350 million tonnes by 2030. We are
driving action to reduce device waste and achieve our target to
reuse, resell or recycle 100% of our network waste by 2025.
For more information, please visit www.vodafone.com , follow us
on Twitter at @VodafoneGroup or connect with us on LinkedIn at
www.linkedin.com/company/vodafone .
About Accenture
Accenture is a leading global professional services company that
helps the world's leading businesses, governments and other
organizations build their digital core, optimize their operations,
accelerate revenue growth and enhance citizen services-creating
tangible value at speed and scale. We are a talent- and
innovation-led company with approximately 733,000 people serving
clients in more than 120 countries. Technology is at the core of
change today, and we are one of the world's leaders in helping
drive that change, with strong ecosystem relationships. We combine
our strength in technology and leadership in cloud, data and AI
with unmatched industry experience, functional expertise and global
delivery capability. We are uniquely able to deliver tangible
outcomes because of our broad range of services, solutions and
assets across Strategy & Consulting, Technology, Operations,
Industry X and Song. These capabilities, together with our culture
of shared success and commitment to creating 360deg value, enable
us to help our clients reinvent and build trusted, lasting
relationships. We measure our success by the 360deg value we create
for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com .
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END
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