UK Government Outlines Gambling Reforms to Protect Vulnerable Customers -- Update
April 27 2023 - 9:31AM
Dow Jones News
By Kyle Morris
The U.K. government on Thursday set out proposals for gambling
reforms designed to protect vulnerable customers, which should lead
to between a 3% and 8% reduction in gross gambling yield across the
sector.
As part of its plan, the U.K. government's Department for
Culture, Media and Sports plans to bring online slots games more in
line with brick-and-mortar equivalents with a stake limit on online
slots of between 2 and 15 pounds($2.49-$18.70), subject to
consultation. It also plans to force companies to step up their
checks on when losses are likely to be unaffordable and harmful for
customers.
The main decrease in gross gambling sector yield should come in
online gambling, where it is estimated that there will be a
reduction of between 8% and 14%.
Online slots have been identified as a particularly high risk
product, associated with large losses, but presently have no
statutory stake limits. Proposals also include a consultation on
slot-specific measures to providing greater protections for 18 to
24-year-olds, such as options of a GBP2 stake limit per spin, a
GBP4 stake limit per spin or an approach based on individual
risk.
The Gambling Commission will consult on two forms of financial
risk checks based on moderate spend and higher spend. Background
checks on moderate spending are proposed to take place at GBP125
net loss within a month or GBP500 within a year. At higher spending
levels, thresholds of a GBP1,000 net loss within 24 hours or
GBP2,000 within 90 days are proposed. There should also be a more
detailed consideration of a customer's financial position and
triggers for enhanced checks should be halved for those aged 18 to
24.
Enhanced checks are estimated to affect around 3% of online
gambling accounts.
"Operators are already required to identify customers at risk of
harm and take action, but there have been too many cases of
interventions coming too late, or in some cases not at all. Having
worked closely with the Gambling Commission, we consider it
necessary to put new obligations on operators to conduct checks to
understand if a customer's gambling is likely to be unaffordable
and harmful," Secretary of State for Culture, Media and Sport Lucy
Frazer said.
On March 28, the Gambling Commission said 888 Holdings PLC's
William Hill Group had agreed to pay GBP19.2 million for social
responsibility and anti-money laundering failures.
Around 300,000 people in Great Britain are estimated to be
experiencing problem gambling, defined as gambling to a degree
which compromises, disrupts, or damages family, personal or
recreational pursuits, the government said. A further 1.8 million
are identified as gambling at elevated levels of risk, it
added.
The Gambling Commission plans to consult on mandating
participation in a cross-operator harm prevention system based on
data sharing. Reform of the way the Gambling Commission is funded
will also be considered to ensure it has sufficient resources and a
new ombudsman introduced for dispute resolution.
Gambling-and-betting company Entain PLC said it welcomes the
review and has already implemented many of the proposals. "As a
global and diversified business that operates in over 40
territories around the world, all of which are regulated or
regulating, we are firmly in favor of regulation that preserves the
market for the vast majority of customers who enjoy recreational
betting and gaming, whilst also ensuring appropriate protection to
all players," Entain Chief Executive Jette Nygaard-Andersen
said.
Flutter Entertainment PLC said it noted the review and was
assessing its contents, and that it will update the market once
this has completed.
The main measures of the white paper are hoped to be in force by
summer 2024, it said.
Write to Kyle Morris at kyle.morris@dowjones.com
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(END) Dow Jones Newswires
April 27, 2023 09:16 ET (13:16 GMT)
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