North American Life Insurer Uses Kofax Software to Provide a Better Customer Experience
August 12 2014 - 3:00AM
Business Wire
Solution Eliminates Manual Touch Points and
Speeds Claims Processing
Kofax® Limited (NASDAQ: KFX)(LSE: KFX), a leading provider of
smart process applications for the business critical First Mile™ of
customer interactions, today announced that one of North America’s
largest mutual life insurance companies has expanded its investment
in Kofax Capture™ and added Kofax Transformation Modules™ to
automate and speed the processing of insurance policies,
applications and claims.
“Insurance organizations that strive to deliver superior
customer and broker experiences need to be able to process
information and transactions in near real-time,” said Howard
Dratler, Executive Vice President of Field Operations at Kofax.
“Kofax helped this insurer transform its customer-facing processes
by automatically capturing business-critical information from any
communication channel anytime, and extracting and classifying that
information for instant downstream processing. Automating the First
Mile is the new normal for insurance companies. Manual processing
no longer meets customer or broker expectations.”
The sale included over $300,000 in software license revenue and
over $65,000 in professional and other services. It closed during
the fourth quarter of Kofax’s fiscal year ended June 30, 2014.
Kofax Capture provides industry leading scan-to-archive
capabilities by scanning documents and forms to create digital
images, extracting index data for retrieval purposes and delivering
the images and associated data to a variety of repositories and
applications.
Kofax Transformation Modules is a set of Kofax Capture add-ons
that automate the classification and data extraction of different
document types, transforming them into structured electronic
information, ready for delivery into business systems and
processes.
About Kofax
Kofax is a leading provider of smart process applications for
the business critical First Mile of customer interactions. These
begin with an organization’s systems of engagement, which generate
real time, information intensive communications from customers, and
provide an essential connection to their systems of record, which
are typically large scale, rigid enterprise applications and
repositories not easily adapted to more contemporary technology.
Success in the First Mile can dramatically improve an
organization’s customer experience and greatly reduce operating
costs, thus driving increased competitiveness, growth and
profitability. Kofax software and solutions provide a rapid return
on investment to more than 20,000 customers in financial services,
insurance, government, healthcare, business process outsourcing and
other markets. Kofax delivers these through its own sales and
service organization, and a global network of more than 800
authorized partners in more than 75 countries throughout the
Americas, EMEA and Asia Pacific. For more information, visit
kofax.com.
© 2014 Kofax Limited. Kofax is registered trademark and First
Mile, Kofax Capture and Kofax Transformation Modules are trademarks
of Kofax Limited.
Source: Kofax
Media Contact:Kofax LimitedColleen EdwardsVice President,
Corporate
Communications+1-949-783-1582colleen.edwards@kofax.comorInvestor
Contacts:MKR Group Inc.Todd Kehrli,
+1-323-468-2300kfx@mkr-group.comorFTI ConsultingSophie McMillan,
+44 (0) 20 7831 3113kofax@fticonsulting.com
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