RNS Reach
22 April 2024
NETCALL PLC
("Netcall", the "Company", or
the "Group")
Netcall launches Liberty
Converse CX
Netcall plc (AIM: NET), the
leading provider of intelligent automation and customer engagement
software, is pleased to announce the launch of Liberty Converse CX,
its next generation AI-powered contact centre solution.
Liberty Converse CX uses a blend of
AI and intelligent automation to enhance Netcall's Customer
Engagement proposition with a cloud-native contact centre solution,
expanding the Group's addressable market and increasing competitive
differentiation.
The launch supports an increasing
number of organisations moving their customer service solutions to
the cloud to leverage the power of process automation, connected
workflows and AI. Available as a tightly interlinked solution on
the Liberty platform, Liberty Converse CX gives customers access to
Liberty's process automation, rapid application development and
AI-powered capabilities, including Interaction Analytics,
Generative AI chatbots, and Agent Assist. This allows customers to
automate tasks that slow down teams and implement analytics and
decision-support tools to drive better outcomes.
This strengthens Netcall's position
in a growing market, with investment in
cloud contact centre capabilities expected to
accelerate1 as organisations look to modernise
insufficient infrastructure which causes cost and process
inefficiencies, time consuming management and disjointed customer
experiences.
James Ormondroyd, CEO of Netcall plc commented:
"We are pleased to launch our new cloud contact
centre solution in continuation of the previously announced
investments in Customer Engagement solutions to address growing
demand. Meeting the rapidly growing investment focus on AI-powered
technologies, Liberty Converse CX enhances our overall proposition
in the customer engagement and automation markets."
1https://www.gartner.com/en/newsroom/press-releases/2023-07-31-gartner-says-conversational-ai-capabilities-will-help-drive-worldwide-contact-center-market-to-16-percent-growth-in-2023
Enquiries:
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Netcall plc
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Tel. +44 (0) 330 333 6100
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James Ormondroyd, CEO
Henrik Bang, Non-Executive
Chairman
Richard Hughes, CFO
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Canaccord Genuity Limited (Nominated Adviser and Joint Broker)
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Tel. +44 (0) 20 7523 8000
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Simon Bridges / Andrew
Potts
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Singer Capital Markers (Joint Broker)
Harry Gooden / Asha
Chotai
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Tel
+44 (0) 20 7496 3000
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Alma Strategic Communications
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Tel. +44 (0) 20 3405 0205
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Caroline Forde / Hilary Buchanan /
Robyn Fisher / Emma Thompson
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About Netcall:
Netcall's Liberty software platform
with Intelligent Automation and Customer Engagement solutions helps
organisations digitally transform their businesses faster and more
efficiently, empowering them to create a leaner, more
customer-centric organisation.
Netcall's customers span enterprise,
healthcare and government sectors. These include two-thirds of the
NHS Acute Health Trusts and leading corporates including Legal and
General, Lloyds Banking Group, Aon and Nationwide Building
Society.
For further information, please go
to www.netcall.com.
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