Teleperformance Receives Gold Award for Best AI-driven Tech Innovation
July 08 2024 - 11:45AM
Business Wire
Company wins top honors for AI solution that streamlines
back-office operations for enhanced customer experience and
operational performance
Regulatory News:
Teleperformance (Paris:TEP), a global leader in digital business
services, today announced it received top honors at the Globee®
2024 Golden Bridge Awards® for its AI-driven digital
solution that streamlines back-office business processes for
clients. The technology tool was awarded Gold for best new product
or service innovation in the technology category for enabling
faster, more efficient back-office operations which result in
significant customer experience enhancements and stronger, more
empathetic customer expert engagement with customers.
Teleperformance’s AI-driven digital solution is a comprehensive,
scalable platform designed to manage the entire lifecycle of
customer experts and optimize operational performance. The
integrated suite of applications enhances back-office operations,
leading to superior and more empathetic customer care. By
consolidating disparate processes into a single sign-on platform,
the solution provides a holistic, 360-degree view of customer
experts’ performance, operational efficiency, and customer
interactions.
Clients utilizing the solution have reported substantial
improvements to their customer care programs, including up to 35%
faster turnaround times, significant reductions in customer
escalations, and more personalized customer care. These
advancements are driven by enhanced real-time insights into
customer expert interactions with customers, leading to stronger,
more empathetic engagements.
The back-office solution has been successfully adopted across a
variety of industries including banking, financial services and
insurance, healthcare, travel, retail, and technology; as well as
critical services such as trust and safety.
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About Teleperformance Group Teleperformance (TEP –
ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is
a global leader in digital business services that consistently
seeks to blend the best of advanced technology with human empathy
to deliver enhanced customer care that is simpler, faster, and
safer for the world’s biggest brands and their customers. The
Group’s comprehensive, AI-powered service portfolio ranges from
front-office customer care to back-office functions, including
operations consulting and high-value digital transformation
services. It also offers a range of specialized services such as
collections, interpreting and localization, visa and consular
services, and recruitment process outsourcing services. The teams
of multilingual, inspired, and passionate experts and advisors,
spread across nearly 100 countries, along with Group’s local
presence allow it to be a force of good in supporting communities,
clients, and the environment. In 2023, Teleperformance reported
consolidated revenue of €8,345 million (US$9 billion) and net
profit of €602 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard, and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since
2018, and the S&P Global 1200 ESG index since 2017.
For more information: www.teleperformance.com Follow us on X
(Twitter): @teleperformance
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version on businesswire.com: https://www.businesswire.com/news/home/20240708916253/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communications department TELEPERFORMANCE Tel: +33 1 53
83 59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Nicole
Miller TELEPERFORMANCE Tel: + 1 629-899-0675
tppublicaffairs@teleperformance.com
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