Partnership with S2 Systems
September 20 2001 - 3:00AM
UK Regulatory
RNS Number:3133K
Vocalis Group PLC
20 September 2001
Vocalis Group plc
Partnership with S2 Systems International
Vocalis, the leading UK provider of voice driven
solutions, today announced that it has entered into a
partnership with S2 Systems International, a global
provider of business solutions for the financial sector,
to provide a complete voice driven interaction system
that enables customers to conduct transactions using
voice commands.
Using this solution, customers of financial institutions,
for example, will be able to conduct complex
transactions, including balance enquiries, fund transfers
and overdraft requests from any telephone, without having
to speak to anyone. The new voice driven system addresses
the chronic staffing and cost problems facing banks by
alleviating the pressure on agents in call centres.
S2 will draw on its integration expertise to implement
the new solution, targeting those industry sectors in
which customer interaction is vital to success, such as
banking, telecommunications, travel and transport.
Terry Cooke, S2 Systems Vice President, commented:
"In the increasingly competitive financial sector it is
imperative to enable simple, cost-effective and flexible
methods of customer interaction. These speech-enabled end-
to-end solutions will ease the whole transaction process
for financial institutions and generate significant
productivity savings."
Paul Wright, Vocalis Chief Operating Officer, commented:
"This partnership with S2, a company at the forefront of
business technology, highlights growing recognition of
the need to integrate speech recognition solutions as the
natural way for people to do business, and our leading
position in this market."
For further information please contact:
Vocalis Group plc 01223 846177
Paul Wright, Chief Operating Officer
Square Mile BSMG Worldwide 020 7601 1000
Nick Oborne or Stephanie Smart info@sq-mile.com
About Vocalis
Vocalis is the UK's leading provider of voice driven
business solutions. Founded in 1993 and headquartered in
Cambridge, England, Vocalis enables companies and
individuals to conduct transactions and obtain
information through the use of speech technology over a
standard or wireless telephone network. Vocalis is
publicly traded on FTSE Stock Market (VOC.L) and has
been listed since July 1996. The Vocalis solution
portfolio includes a range of applications for processing
natural language data, commands and inquiries over the
telephone or Internet, all of which are based on
proprietary speech recognition technology, Vocalis
SpeechWare.
The Vocalis Website is at http://www.vocalis.com.
About S2 Systems
S2 Systems International is a leading global provider of
business solutions for the financial services, retail,
telecommunications, travel & transport industries. For
more than 18 years, some of the world's largest
organisations have relied on S2 products to drive their
high-volume commerce transactions. Today, S2's leading-
edge technology enables businesses worldwide to implement
Web-based initiatives that improve operational
efficiency, enhance customer service and generate new
revenue streams. S2 Systems is headquartered in Dallas,
Texas and has offices in Atlanta, London, Paris,
Amsterdam, Stockholm, Dubai, Riyadh, Hong Kong, Beijing,
Melbourne and Sydney. For more information about S2
Systems, visit www.s2systems.com.
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