Vocalis Group PLC - Contract Awarded by Ericsson
September 17 1997 - 8:09AM
UK Regulatory
RNS No 0146p
VOCALIS GROUP PLC
17th September 1997
VOCALIS GROUP PLC
VOCALIS WINS MAJOR ORDER FROM ERICSSON IN RAPIDLY GROWING
ASIA PACIFIC TELECOMMUNICATIONS MARKET
Vocalis Group plc, the speech recognition and call
processing specialist, today announces a major order from
Ericsson for the supply of SPEECHtel to Digital
Telecommunications Philippines, Inc. (DIGITEL). Building
upon the previously announced global collaboration between
Vocalis and Ericsson, this order represents a major advance
in the deployment of speech-driven telephony services for
Intelligent Networks.
SPEECHtel, a core Vocalis product, provides a range of
speech driven services that will allow DIGITEL to provide
new automated and part-automated operator services to its
customers. The total value of the contract with Vocalis is
worth in excess of #1 million.
The system for DIGITEL, which is scheduled to be introduced
into the Philippines telecommunications network early in
1998, will provide highly efficient operator services.
SPEECHtel will provide semi-automated directory enquiries,
fully automated reverse-charge calling and call intercept
services, with the capacity to offer further value-added
services in the future.
In the directory enquiries application, after a requested
number is retrieved, customers will be able to have calls
placed automatically simply by speaking to the system.
Additionally, when using the collect call service (placing
reverse-charge calls), customers will experience a more
efficient and consistent level of service using the speech-
driven system. The benefits to DIGITEL include the potential
for the saving of operator time freeing them up to deal with
more complex requests from callers.
"As the second major public telecommunications network
operator (PTO) system that we will have installed in Asia
Pacific, this order strengthens and further underpins our
strategy of being a global solutions provider for PTOs"
comments Jonathan Hart, Sales Director of Vocalis Group plc.
"Together with other contracts in this region, this order
firmly establishes Vocalis as a leading supplier of voice
activated operator services in the rapidly growing Asia
Pacific marketplace. Industry experts believe that this
region will account for 41%, or 35 million lines, of the
global market for local lines placed in service in the year
2000. Vocalis looks forward to the opportunities for
introducing new speech driven Intelligent Network services
in the future".
Per Jomer, Vice President and General Manager for Network
Intelligence at Ericsson, adds "The order from DIGITEL is a
break through for Ericsson Intelligent Networks in the
Philippines. The addition of Vocalis SPEECHtel into our
Network IntelligenceV concept creates a powerful package,
which gives DIGITEL a competitive advantage through automation
of call handling and improved customer service."
Mr Johnson R.L. Go., Senior Executive Vice President at
DIGITEL comments "DIGITEL will be the first network operator
in the Philippines to have advanced Call Centres using network
wide, Intelligent Network capabilities. Our new Multi-
services environment will serve as the launch pad for many
more IN services in the future".
About Vocalis Group plc
Vocalis is a leading provider of solutions that help
businesses and people stay in touch, naturally. Based on
it's proprietary voice recognition technology, Vocalis
offers a range of packaged voice activated telephony
products for the customer premise and PTO markets world-
wide.
Vocalis products include Operetta, the world's first voice
activated auto attendant, and SPEECHtel, a family of voice-
activated services, such as voice dialling and directory
assistance for fixed and mobile telephone operators. Formed
in 1993 and traded on the London Stock Exchange since July
1996, Vocalis services its customers from its Cambridge
headquarters and offices in Boston, Massachusetts and Los
Gatos, California, USA.
For further information, please contact:
Jonathan Hart/Philippa Buttle Jeremy Carey
Vocalis Group plc Tavistock Communications
Tel: 01223 846177 Limited
Fax: 01223 846178 Tel: 0171 600 2288
Email: enquiries@vocalis.com
philippa.buttle@vocalis.com
To hear how Vocalis helps businesses and people stay in
touch, naturally, call
01223 846177 and ask Operetta for Philippa Buttle or Sarah
Neale.
About Ericsson
Ericsson is the leader in Intelligent Networks with over 65
wireless and fixed operators in more than 30 countries across
all continents. Ericsson's Operator Assisted Services are
delivered to more than 60 customers worldwide. Ericsson's
90,000 employees are active in over 130 countries. Their
combined expertise in fixed and mobile networks, mobile
phones and infocom systems makes Ericsson a world leading
supplier in telecommunications.
For further information about Ericsson's IN services, please
visit their web site at: http://www.ericsson.se/BN/in.html
For more information about Ericsson:
Tom-Ake Hellberg, Director of Marketing Network Intelligence,
Ericsson Business Area Infocom Systems
Mobile: +46 70 538 0790; Fax: +46 8 719 9313
Richard Taylor, Press Relations
Ericsson Business Area Infocom Systems
Mobile: +46 70 519 3249; Fax: +46 8 719 4386
Network Intelligence is a trademark of Telefonaktiebolaget
LM Ericsson.
Digital Telecommunications Philippines, Inc
For more information, please contact:
Mike Cullen, Chief Consultant and Assistant to the President
Tel: +(632) 633-0000 Extension 524
END
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