ServiceWare Presenting Remedy Integration at Chicago Customer Service and Support Seminar Meta Group Vice President will be a Featured Speaker PITTSBURGH, Oct. 27 /PRNewswire-FirstCall/ -- ServiceWare Technologies (BULLETIN BOARD: SVCW) , a leading provider of knowledge-powered support solutions, today announced that it will present a free Customer Service and Support Seminar in Chicago on Tuesday, Nov. 4 from 8:30 a.m. to 12:30 p.m. CST. The event is being sponsored in conjunction with Remedy, a BMC Software company and Column Technologies, a leading Remedy partner. To register, visit http://www.serviceware.com/add/remedy-chicago.htm . The seminar will take place at the Westin O'Hare Hotel, located at 6100 River Road in Rosemont, Ill. and will feature a presentation by Meta Group Vice President Elizabeth Roche. Ms. Roche's presentation, "To Customize or Not to Customize: Mastering Complex Customer Support in Today's Business Environment," will highlight the benefits and limitations of using functionality straight "out of the box." She also will present methods attendees can use to determine if customization is right for their organization and to ensure their customer service and support approaches are adding competitive advantage. Attendees will receive information on the features and benefits of Remedy's Customer Support product and learn how Remedy's Customer Service and Support solutions enable them to benefit from out-of-the-box functionality and customizable adaptability. In addition, ServiceWare, which is a Remedy Alliance partner, will present information about its ServiceWare Enterprise(TM) suite of products. ServiceWare also will present a demonstration of its validated integration with Remedy. There is no fee to attend, but those interested must register at http://www.serviceware.com/add/remedy-chicago.htm . About ServiceWare Technologies, Inc. ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to deliver superior service while reducing support costs. Powered by ServiceWare's Cognitive Processor(R), a patented self-learning search technology, ServiceWare Enterprise(TM) and ServiceWare Express(TM) enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. Leading organizations have implemented ServiceWare software including EDS, H&R Block, AT&T Wireless, Cingular Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, and QUALCOMM. Learn more today by visiting http://www.serviceware.com/ or call 1.800.572.5748. Outside North America, call our international office at +(44) 01280.82.6345. ServiceWare Enterprise, ServiceWare Express, ServiceWare Self-Service, ServiceWare Professional, ServiceWare Architect, ServiceWare Administrator, ServiceWare Knowledge Portal and Cognitive Processor are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, risks related to revenue expectations, ServiceWare's software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel and to secure necessary financing for its operations and business development. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. SERVICEWARE CONTACTS MEDIA RELATIONS: Jennifer Bielata ServiceWare Technologies, Inc. (412) 826-1158 x1415 INVESTOR RELATIONS: MKR Group, LLC Charles Messman, Todd Kehrli (626) 395-9500 DATASOURCE: ServiceWare Technologies, Inc. CONTACT: Media, Jennifer Bielata of ServiceWare Technologies, Inc., +1-412-826-1158 x1415, or email, , or Investor Relations, Charles Messman or Todd Kehrli of MKR Group, LLC, +1-626-395-9500 Web site: http://www.serviceware.com/

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