By Being Keenly Aware and Authentically Living
Its "Why," One Call Positively Impacts Clients and Injured
Workers
JACKSONVILLE, Fla., Aug. 3, 2023
/PRNewswire/ -- One Call, the nation's leading care coordinator of
ancillary services for the workers' compensation
industry, today reinforced its purpose-driven approach to
workers' compensation with the launch of Know Your Why. Live
Your Why.™ – an initiative that highlights
why the organization exists and what problems it is here to
solve.
For more than 30 years, One Call has continued to adapt,
transform, and advance care coordination for the industry. In 2021,
as part of a rebranding, the company rolled out its purpose
statement, or rather, the "why" behind three decades of service –
To get people the care they need when they need it.
Since then – under the leadership of CEO Jay Krueger – One Call has actively channeled
its purpose to drive everything from business strategy to culture.
And One Call isn't alone. According to an article by Deloitte,
businesses everywhere are realizing the importance of their "why"
in achieving higher workforce and customer satisfaction, and
ultimately, outpacing their competitors.
"We have something really special at One Call – through our
services, we have an opportunity to make a difference in the lives
of injured workers every day," said Krueger. "A workplace injury
can take a physical, mental, and emotional toll on an injured
worker and their family. When we recognize this distress and the
positive impact that is ours to make, it's not hard to become
passionate about our work."
While it takes 2,000 employees across more than a dozen
different departments to coordinate care for injured workers, one
department, in particular, has a tangible opportunity to build
trust, provide support, and make a positive impact on the lives of
injured workers – Operations. Led by SVP of Operations
Matt High, One Call's Operations
team coordinates ancillary care – such as physical therapy,
diagnostics, and home health + complex care – for more than one
million injured workers each year.
"From investments in technology, such as AI for sentiment
assessment, to streamlined workflows, there are a lot of factors
that go into making our service excellent, but our team is by far
our most valuable resource," said Krueger. "More than 25 percent of
our team members have been serving One Call for at least 10 years.
When we take a further look at our frontline workers – our care
coordinators who tirelessly take calls, schedule appointments, and
help injured workers successfully navigate their path to recovery –
the average tenure is nearly six years."
Know Your Why. Live Your Why. will dive deeper into
One Call's "why" and how it drives team members – especially
frontline workers – to remain with the organization year after
year. Over the next six months, the company will spotlight some of
its most dedicated care coordinators through video interviews that
reveal why they love serving One Call, the workers' compensation
industry, and most importantly, injured workers.
"As a service-oriented company, our product is our service – and
it has to stand out," said High. "When our team members – from the
top down and everyone in-between – show up every day authentically
inspired to make an impact, we become an asset to our partners and
the injured workers we serve. Yes, what we do and how we do it is
important. But what's most important is why we do it."
To learn more about Know Your Why. Live Your Why., visit
onecallcm.com/KnowYourWhy and check back often for the latest
inspiration from One Call's purpose-driven team.
About One Call
As the nation's leading care
coordinator of ancillary services for the workers' compensation
industry, One Call has an unwavering commitment to get people the
care they need when they need it. Leveraging more than 30 years of
industry experience and innovative solutions – such as physical
therapy, diagnostics, and home health + complex care – One Call
alleviates costs and burdensome administrative work for clients and
positions injured workers to achieve high quality of life and
long-term success, both in and out of the workplace. For more
information and the latest news, visit onecallcm.com,
LinkedIn (One Call), and Facebook
(@onecallcm).
Media Contact:
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Lisa Noakes
|
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One Call, Sr.
Director, Communications
|
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lisa_noakes@onecallcm.com
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SOURCE One Call