- The exclusive study commissioned by Apexon reveals how
organizations, particularly from more regulated industries, are
seizing the GenAI advantage
- Over 50% of surveyed organizations are implementing Gen
AI in their businesses
SUNDERLAND, England, April 30, 2024 /PRNewswire/ -- Apexon, a
digital-first technology services company, today unveiled key
findings from a Forrester Opportunity Snapshot Study "Regulated
Industries Are Making Generative AI Core to Their Digital
Strategy." The study commissioned by Apexon and conducted by
Forrester Consulting highlights significant insights into the
adoption, challenges, and future of Gen AI in highly regulated
industries such as Financial Services, Healthcare and Life
Sciences. A critical finding is that while organizational readiness
may not impede Gen AI adoption, the absence of governance proves to
be a significant barrier.
The study surveyed 125 US-based CXOs and key decision-makers
responsible for AI strategy, representing organizations.
According to the findings, a significant 71% of organizations
prefer to procure Gen AI solutions from technology vendors,
underscoring the strategic shift towards leveraging external
expertise for technological advancement. The findings also throw
light on the transformative potential of Gen AI to enhance employee
productivity and customer experience.
Key highlights from the study also include:
- Enhancing employee productivity has emerged as the primary use
case surpassing customer experience, traditionally the most
prevalent industry use case. 70% of the surveyed organizations are
directing their investments in Generative AI towards elevating
employee efficiency for more impactful activities.
- Investments in building a strong Gen AI ecosystem are
expected to increase significantly in 2025.
- Financial Services prioritize customer service improvements,
while Healthcare Life Sciences focus on digital operations
enhancement with Gen AI.
"Generative AI is arguably the most disruptive technology, set
to revolutionize industries and redefine work paradigms," said
Sriniketh Chakravarthi, Chief Executive Officer, Apexon.
"This study has unearthed crucial insights for regulated industries
aiming to harness Gen AI's true potential. The findings underscore
the importance of an effective AI governance program, a
human-in-the-loop approach to manage accuracy risks and the pivot
employees will make from routine to more strategic and creative
elements of their work."
Apexon's Gen AI capabilities:
Specializing in customized Gen AI solutions, Apexon addresses
unique organizational needs and industry challenges by leveraging
deep industry domain knowledge and advanced AI/ML expertise to
design contextualized, human-centric applications that drive
real-world outcomes. Genysys, a proprietary platform by Apexon,
combines over 10+ LLM models into a versatile platform,
streamlining content creation and workflow while ensuring fast
processing and minimal latency. It unlocks Generative AI's full
potential for innovative, tailored content, enhancing operational
efficiency and engagement.
Click here to download the full study, titled "Regulated
Industries Are Making Generative AI Core to Their Digital
Strategy," and discover more insights.
About Apexon:
Apexon is a digital-first technology services firm specializing
in accelerating business transformation and delivering
human-centric digital experiences. For over 17 years, the company
has been meeting clients wherever they are in the digital lifecycle
and helping them outperform their competition through speed and
innovation. Its reputation is built on a comprehensive suite of
engineering services, a dedication to solving clients' toughest
technology problems, and a commitment to continuous improvement.
The company focuses on three broad solution areas of digital
services: Digital Experience, Data Services, and Digital
Engineering and has deep expertise in BFSI, healthcare, and life
sciences. Apexon is backed by Goldman Sachs Asset Management and
Everstone Capital.
Learn how Apexon helps clients with their digital transformation
journeys at www.apexon.com.
Logo:
https://mma.prnewswire.com/media/2263554/4375910/Apexon_Logo.jpg
Media contact:
marketing@apexon.com
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