Modern, highly customizable platform gives
flexibility to operators and focus to teams
TAMPA,
Fla., June 17, 2024 /PRNewswire/ -- Funnel, the
only front office product suite to successfully centralize
operations for leading companies, today announced the release of a
reimagined CRM platform with MyQueue+, the only dashboard that
empowers specialized portfolio-wide workflows. MyQueue+ allows
specialized teams to optimize renter journeys and tasks across
companies' entire portfolios. Teams only receive relevant,
pre-prioritized, to-do's on their task list specific to their role
and responsibilities.
"Funnel's CRM and MyQueue+ gave us the freedom and flexibility
to operate with specialized teams and roles," said Kristy Simonette, Senior Vice President
Strategic Services and Chief Information Officer, Camden Property
Trust. "No other software solution gives this kind of flexibility
to perfect the customer journey, and allow for more meaningful
careers for our team members."
Team turnover is a constant industry challenge, and no two
multifamily operators have the same priorities and workflows. With
MyQueue+ operators empower team members to only focus on the most
important tasks relevant to their role and responsibilities. This
future-proofs operators' businesses to align team member action
with company-wide goals. Benefits and enhancements of MyQueue+:
- Task categories allow specialized teams to see tasks for
their specific role across the entire portfolio, with ease. For
example, if a specialized team handles tours for a group of
properties, when a tour is booked it creates a specific task for a
member of that team. These specialized tour agents would only see
tour tasks at the communities for which they are responsible,
leaving the on-site agents to work their own queue without
receiving touring notifications.
- Specialized teams can interact with renters at any stage
of the renter lifecycle, at any community or cluster of communities
in the portfolio, based on the team member's responsibilities and
management company initiatives. For example, if a resident emails
in a complaint about their neighbor this would automatically route
to and notify members of the customer service team to respond
without bogging down the normal onsite team. In other systems this
email would go to the onsite team, to potentially get lost in the
shuffle of other tasks, and need to be forwarded from the onsite
team to the customer service team.
- Guest card status visibility and filtering ensures that
specialized teams are only notified for renters who have hit the
milestones associated with their job scope. For example, your
applications team can be tuned to focus only on renters that are in
the initial application stage.
"We are proud to be the only product suite to successfully
centralize operations for leading property management companies,
and to continue to iterate on our product to make the
centralization journey even more streamlined for companies moving
to Funnel," said Tyler Christiansen,
CEO, Funnel. "Centralization used to be a fringe multifamily idea,
and it's now the default future operating model for multifamily
leaders. We will continue to innovate and push new product
functionality into the market to create this reality for
operators."
Learn more about how to centralize, and what centralization has
unlocked for operators with Funnel's centralization library. To
learn more about MyQueue+ RSVP to the deep dive webinar.
About Funnel
Funnel provides a win to three vital
groups: operators looking to reduce costs and improve efficiencies;
renters who demand a better customer experience; and stretched-thin
onsite teams who demand a better long-term career. Funnel's AI and
automation-powered platform is the enterprise-grade solution
industry leaders, owners, and operators trust to deliver a
streamlined, consistent, and connected experience from first
inquiry through years of renewals, while simultaneously saving
operators quantifiable money through the operational flexibility
only a renter-centric platform can provide. We call it Renter
Management Software; our clients call it the new operating
model.
Media Contacts:
Funnel Leasing
Alex
Howe, VP of Marketing + Growth
alex.howe@funnelleasing.com
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SOURCE Funnel