CHESTERFIELD, Mo., June 19,
2024 /PRNewswire/ -- LB Networks, the industry leader
in telecommunications service analytics and customer portal
solutions, is excited to announce a partnership with KFN to support
their innovative new customer service portal, Klear.
Klear, powered by LB Networks' BSP platform, is designed to
redefine customer interaction and satisfaction by offering a
seamless, intuitive, and dependable platform for clients to engage
with KFN's services around the clock.
Redefining Quality Service for Clients
KFN's Klear portal has emerged as a significant differentiator
for the company, showcasing the high-quality service that clients
receive from KFN. Customer feedback has been overwhelmingly
positive, with clients praising the 24x7 interactive view of their
services.
Tom Marx, President and CEO of
KFN, shared a testimonial from a financial services customer who
exclaimed, "KFN is the only carrier to offer this service! We value
KFN providing visibility to our services as it helps us operate and
plan, truly building a trusted relationship with us."
Rapid Market Deployment
KFN successfully brought the Klear portal to market in record
time, leveraging their OcularIP analytics to customize reporting,
custom-branding the portal, customizing the portal views, and
implementing a go-to-market strategy in just a few months. This
swift deployment underscores KFN's commitment to innovation and
customer satisfaction.
A Decade-Long Partnership
"KFN has been a valued customer of LB Networks for over a
decade, and we are thrilled to team up with them to bring the KFN
Klear portal, powered by OcularIP's Business Service Portal, to
market. It is great to be part of the success KFN is experiencing
and to grow with them," said Raymond
Chiu, CEO and Founder of LB Networks.
About KFN's Klear
With KFN's Klear, powered by OcularIP and BSP, customers can
expect a seamless, intuitive, and dependable platform that provides
access to KFN's services around the clock. The portal offers
unprecedented visibility into the status of circuits and networks,
delivering real-time information and key performance indicators.
Customers can view availability, utilization, and more, in
real-time, benefiting from proactive bandwidth management
capabilities. The platform also provides invaluable performance
management statistics and data to make informed decisions,
equipping users with the tools to maximize the efficiency of their
communications infrastructure.
About LB Networks
Service providers use LB Networks'
solutions to solve digital transformation challenges while
providing immediate contribution to margins. LB Networks' OcularIP
and Business Service Portal differentiate carriers' service and
relieve price pressures while increasing ARPU and accelerating new
customer growth.
LB Networks is a SaaS solutions provider providing unique tools
that leverage carriers' current infrastructure and optimize their
availability reporting. LB Networks is empowering hundreds of
carriers worldwide to optimize their service delivery reporting.
These carriers have saved millions in costs while growing revenues
with an award-winning Business Service Portal. Their success-based
model can be implemented in days.
For further details, visit www.lbnetworks.co.
About Kansas Fiber Network
Kansas Fiber Network (KFN) is a regional communications
infrastructure provider with an unwavering obsession on service
excellence and speed. KFN connects communities in the Central U.S.
with a state-of-the-art 100 Gbps 4,200+ mile fiber network with a
multi-state footprint and national reach. KFN provides transport
and Internet services to Carriers and Enterprises in Kansas, Oklahoma, Missouri, Colorado, and the surrounding states. KFN was
chartered in 2009 as a statewide network and has grown into a
regional provider using our fiber network to support bandwidth
intensive applications in banking, wireless, healthcare, education,
government, and many other verticals across the region.
To learn more, please visit ksfiber.net and follow us on
LinkedIn and Facebook.
CONTACT: Scott Shelly,
scott.shelly@lbnetworks.co
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SOURCE LB Networks